GoCanvas · 1 day ago
Technical Solutions Consultant I (APAC)
United States
Full-time
Remote
Mid Level
AU$68K/yr - AU$80K/yrGoCanvas is part of the Nemetschek Group, a leading provider of digital safety management software. The Technical Solutions Consultant I is responsible for implementing and optimizing SiteDocs solutions, providing advanced technical consultation, and ensuring customer satisfaction and retention.
AndroidCloud Data ServicesiOSMarket ResearchMobileProductivity ToolsSaaSVideoWireless
No H1B
Responsibilities
Proactively works with customers to contribute to successful advanced-product(s) adoption by following provided processes and procedures and actively listening to customers’ unique needs and responding accordingly
Works with customers who are not engaged with Analytics to help them receive maximum value in the product, thereby contributing to our Analytics and Workflow Studio retention goals
Responds to and manages Zendesk support tickets and emails for customers
Responds to and manages phone calls that come through their personal line or support line
Train customers and partners on advanced SiteDocs features and products (including but not limited to Analytics, Workflow Studio, and API) and how they can achieve ongoing success
Hosting webinars related to both Analytics and Workflow Studio Integrations as required
Works closely with the Lead Technical Solutions Consultant (APAC) by assisting and/or completing complex Dashboard or Workflow Studio builds as necessary
Completes delegated requests from the Lead Technical Solutions Consultant (APAC) and other team members (company-wide) to build Dashboards in Analytics or Scenarios in Workflow Studio as necessary
Provides Professional Services to customers and partners when requested (e.g. Building Dashboards in Analytics or Scenarios in Workflow Studio)
Addresses escalations coming from customer or partner issues and finds solutions for issues
Collects product feedback from customers and documents in Trello
Tracks activities and conversations with precision and efficiency in Salesforce
Responds to general support tickets when there is capacity or help needed
Provides assistance and support to other members of the Customer Success Team
Provides timely and successful delivery of solutions according to customer needs
Provides assistance to the Development Team on various projects and acts as a liaison between Teams while representing the customer perspective
Tests the product or specific features and functionality, when requested
Ensures customers have a good experience to increase the potential of renewal
Looks for customers who could benefit from Analytics or Workflow Studio and creates POCs for the Account Manager or Sales Executive team to present (attends meetings when requested)
Assists in creating POCs as required
Looks for opportunities in the customer base to actively create Dashboards in customer accounts to demonstrate value to customers and increase engagement
Provides suggestions on potential ways to improve processes, procedures, checklists, and other documentation
Executes on special projects given by Customer Success Team leadership
Contributes to a culture of team building and continuous improvement
Attend regular meetings and other meetings as requested
Qualification
Required
Strong understanding of data analysis and information systems, including experience in developing reporting dashboards and designing data visualization widgets
Experience with low-code automation environments such as Make.com
Familiarity with API and webhook integrations between SaaS systems
Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence
Experience using iPads, tablets, smartphones, and device applications is a plus
Proficiency in using (or the ability to quickly learn) software programs
Proven customer support experience (or other relevant experience)
An aptitude for problem-solving
Company
GoCanvas
GoCanvas helps organizations automate their business processes, eliminate paperwork and collect and share information via mobile devices.
Founded in 2008
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$21.08MKey Investors
RC CapitalMotorola Solutions Venture Capital
2024-06-06Acquired
2016-02-05Series D· $4M
2014-12-10Series D· $9M
Leadership Team
Matt Warner
Chief Mobile Architect and Co-Founder
Brent Nieder
VP of Product
Recent News
24-7 Press Release Newswire
2025-12-31
2025-11-24
Company data provided by crunchbase