Salesforce · 1 day ago
Customer Advocacy Senior Program Manager, Office of the CEO
Illinois - Chicago
Full-time
Hybrid
Senior Level
$158K/yr - $217K/yr
7+ years expSalesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. The Customer Advocacy Senior Manager manages operational activities supporting CEO customer engagements, ensuring that the CEO is prepared for high-impact customer meetings and related communications are timely and strategic.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
End-to-end coordination of CEO customer engagements across global regions and time zones, from intake and prioritization through briefing, meeting preparation, and post-engagement follow-up
Apply disciplined, agile program management to ensure consistent execution while adapting workflows to shifting executive, customer, and business priorities
Liaise with Sales and CS leaders, understanding account strategy, customer health, and executive engagement history. Navigate complex stakeholder environments professionally, maintaining momentum when the functional lead is unavailable
Conduct independent research on customer companies, executives, industries, and market dynamics to strengthen briefing quality and executive preparedness
Develop and deliver executive-ready briefing materials. Ensure pre-meeting activities are executed with precision, urgency, and attention to detail. Synthesize inputs from Sales, Customer Success, Product, and other stakeholders into clear narratives that articulate customer context, risks, opportunities, and desired outcomes
Draft and manage CEO-level communications, including CEO-to-CEO correspondence, ensuring messages are accurate, aligned with account goals, and consistent with the CEO’s voice
Ensure operational rigor and insight capture by using Salesforce technology and tools to track engagements and maintain accurate records. Document key takeaways, action items, and follow-through where information is available
Partner with analytics and operations teams to support reporting on engagement activity, outcomes, and program effectiveness, while developing independent fluency in the underlying data to proactively surface trends, risks, and opportunities for improvement
Support executive-level special projects and strategic initiatives, taking ownership of ambiguous workstreams and delivering outcomes with minimal oversight
Qualification
Required
7–10 years of experience in customer success, sales strategy, or related roles within SaaS or enterprise technology
Prior customer-facing experience, with demonstrated understanding of account strategy, customer dynamics, and executive relationships
Exceptional written and verbal communication skills, including experience drafting executive-level materials or communications
Experience operating in high-stakes, high-visibility environments with senior executive stakeholders
Proven ability to work autonomously, manage competing priorities, and exercise sound judgment
Proficiency with Salesforce and related tools for tracking, reporting, and operational execution
Experience supporting C-suite or senior executive engagements
Strong project and program management skills, including the ability to manage multiple stakeholders across regions and functions
High attention to detail paired with the ability to synthesize complex information into clear, actionable insights
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
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