Innova Solutions · 18 hours ago
Support Technician
United States
Contract
Remote
Senior Level, Lead/Staff
$28/hr - $32/hr
8+ years expInnova Solutions is a company that provides strategic technology and business transformation solutions. They are seeking an experienced Support Technician to provide back-end support for a Safety Incident Management System, focusing on maintaining system integrity, accuracy, and performance for safety and compliance workflows.
Artificial Intelligence (AI)Business Information SystemsCloud Data ServicesConsultingCyber SecurityInformation TechnologyInfrastructureIT ManagementMachine LearningSoftware
Responsibilities
Provide ongoing back-end support for the Cority system (Safety Incident Management + other enterprise modules)
Perform administrative tasks, including system maintenance and updates
Manage user accounts, access provisioning, and permissions
Review, create, and optimize system workflows
Conduct regular quality control checks, data validation, and root-cause troubleshooting
Use Cority’s built-in BI/report writer to create dashboards and custom reporting
Support compliance and safety reporting, including ISO metrics
Perform data manipulation using Excel, Access, or similar tools (e.g., 12?month rolling averages)
Provide data retrieval and reporting support for internal teams
Develop user documentation, job aids, and admin guides as needed
Qualification
Required
8+ years of experience providing back-end support for enterprise technology systems, including workflow management, user administration, and troubleshooting
Strong proficiency with report-writing tools connected to back-end databases, delivering accurate and meaningful data outputs
Advanced Excel skills for data manipulation, including calculations, data validation, and complex reporting
Hands-on experience with enterprise databases and cloud-based systems, including data retrieval and responding to customer data requests
Preferred
Experience working with the Cority GX2 platform or similar safety/incident management systems
Background in advanced or escalated technical support within enterprise environments
Ability to create job aids, user guides, and administrative documentation for system users
Familiarity with Microsoft Office 365 and BI tools such as Tableau or MicroStrategy
Benefits
Medical & pharmacy coverage
Dental/vision insurance
401(k)
Health saving account (HSA)
Flexible spending account (FSA)
Life Insurance
Pet Insurance
Short term and Long term Disability
Accident & Critical illness coverage
Pre-paid legal & ID theft protection
Sick time
Other types of paid leaves (as required by law)
Employee Assistance Program (EAP)
Company
Innova Solutions
Innova Solutions is an IT company that specializes in data analytics, cloud computing, cyber security, and machine learning.
10001+ employees
H1B Sponsorship
Innova Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (452)
2024 (399)
2023 (290)
2022 (78)
2021 (36)
2020 (98)
Funding
Current Stage
Late StageTotal Funding
unknown2012-01-01Private Equity
Leadership Team
Raj Sardana
Founder, Chairman, & CEO
A
Atul Gambhir
Chief Information & Product Officer
Recent News
2025-12-15
EIN Presswire
2025-08-01
Company data provided by crunchbase