Axtria - Ingenious Insights · 21 hours ago
Service Delivery Manager (1243)
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$98K/yr - $136K/yrAxtria is a rapidly growing global team that values exceptional talent and offers industry-leading training. The Service Delivery Manager is responsible for owning the end-to-end delivery of BI and analytics solutions for pharmaceutical clients, ensuring high-quality delivery and client satisfaction.
AnalyticsBig DataCloud Data ServicesLife ScienceSoftware
Responsibilities
Serve as the primary client-facing contact, managing client relationships, expectations, and overall service delivery
Partner with client business and analytics stakeholders to understand business objectives and translate them into actionable data and reporting solutions
Lead requirements gathering, solution design, development, deployment, and ongoing enhancements for BI and analytics initiatives
Present insights, dashboards, and recommendations to senior client stakeholders with clarity and confidence
Independently manage delivery plans, priorities, risks, and timelines, ensuring on-time and high-quality execution
Identify gaps in existing data or technical implementations and recommend data governance and scalable analytics solutions aligned with client needs
Plan, coordinate, and lead requirements workshops, SIT, business UAT, and feedback sessions with client business and IT teams
Work closely with offshore and cross-functional teams to translate client requirements into clear tasks, delivery milestones, and timelines
Define and maintain data definitions, business logic, calculations, and data quality rules
Oversee and lead data validation and quality assurance efforts before client delivery
Write and review Python and SQL scripts independently to support analysis and solution development
Perform in-depth analysis on pharmaceutical data sources, including IQVIA (Plantrak, FIA, DDD, etc.) and MMIT
Ensure continuous improvement in delivery processes, client satisfaction, and solution scalability
Qualification
Required
Strong hands-on experience with Power BI
Proficiency in Python and SQL
Experience with Microsoft Azure and Databricks
Pharmaceutical domain experience with strong understanding of IQVIA datasets (Plantrak, FIA, DDD, etc.) and MMIT
Proven ability in client communication, stakeholder management, and project delivery
Bachelor's or advanced degree in Business, Engineering, Business Analytics, Information Management, Operations Management, MBA, or PhD
Company
Axtria - Ingenious Insights
Axtria is a global provider of award-winning cloud software and data analytics to the Life Sciences industry.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Axtria - Ingenious Insights has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (141)
2023 (168)
2022 (181)
2021 (137)
2020 (141)
Funding
Current Stage
Late StageTotal Funding
$446.24MKey Investors
Kedaara CapitalBain Capital Tech OpportunitiesHelion Venture Partners
2025-09-23Secondary Market· $240M
2021-05-13Series Unknown· $150M
2018-12-11Series Unknown· $11.5M
Leadership Team
Jaswinder Chadha
President & CEO
Navdeep Chadha
Co-Founder
Recent News
2025-09-30
2025-09-26
2025-09-26
Company data provided by crunchbase