Citizens · 19 hours ago
Home Mortgage Loss Mitigation Back End Specialist
10561 Telegraph Rd, Glen Allen, VA, 23059, US
Full-time
Onsite
Entry, Mid Level
2+ years expCitizens is a financial services company, and they are seeking a Home Mortgage Loss Mitigation Back End Specialist. This role is responsible for managing customer relationships during the loan modification and pre-foreclosure liquidation processes, ensuring accurate tracking of payments and compliance with guidelines.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Manage borrower communication and documentation throughout the final stages of the loss mitigation process
Track and monitor trial payment plans and ensure timely issuance of final modification or liquidation documents
Ensure internal and external systems are updated accurately based on approved program terms
Coordinate with title companies, notaries, and vendors to facilitate document execution and closing
Ensure compliance with investor, insurer, and regulatory guidelines
Collaborate with internal teams to resolve issues and ensure a seamless customer experience
Maintain accurate records and documentation in servicing systems
Qualification
Required
Minimum 2 years of experience in mortgage servicing and default operations
Knowledge of mortgage documents, title insurance, and title vesting
Familiarity with MSP/Fidelity, ALS, and Back in Black systems
Strong understanding of CFPB, FDCPA, RESPA, ECOA, TCPA, SCRA, and UDAAP regulations
Ability to manage multiple tasks in a time-sensitive environment
Strong communication, critical thinking, and problem-solving skills
Proficiency in Microsoft Office, especially Excel
High School Diploma or equivalent
Preferred
Bachelor's degree (preferred)
Experience working with GSEs and government insurers
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase