ServiceNow · 12 hours ago
Advisory Solution Consultant (ITOM) - US Federal DoD Community
United States
Full-time
Remote
Mid, Senior LevelServiceNow is a global market leader in innovative AI-enhanced technology, seeking an Advisory Solution Consultant to support IT Operations Management product sales. The role involves addressing customer business issues, demonstrating technical solutions, and facilitating customer engagement to drive revenue growth.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Convince customer / prospect to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems preventing them from achieving their goals
Inspire with an innovative mindset providing guidance on the future of our ITOM solutions
Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster
Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts
Spread the word and educate about ServiceNow technology and industry trends through public, customer and marketing events such as user conferences, webinars, executive briefings etc
Be the voice of the customer and provide field feedback to help product management and engineering teams to shape the roadmap and to better help our customers
Be the go-to person in the region for market trends and competitive analysis with special skills on differentiation for our ITOM solutions
Be the trusted advisor for our ITOM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions
Qualification
Required
Lifelong learner passionate about building trustful business relationships
Great communication and presentation skills including technical and business concepts
Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels
Ideally solution consulting and/or presales background in datacenters domains with understanding and hands-on experience with related tools and processes
Experience installing, configuring, customizing and integrating technologies from various domains such as Cloud, DevOps, Monitoring, Automation, etc
Ability to create and influence enterprise architectures in large organizations
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
Preferred
Experience with concepts like Public or Private Cloud, Machine Learning, AIOps, …
Scripting knowledge is a plus
Experience supporting Federal Government Agencies; DoD preferred
Top Secret clearance preferred
Prior military experience preferred
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase