Northern Arizona Healthcare · 9 hours ago
Patient Financial Services Coordinator - Flagstaff, AZ
US-AZ-Flagstaff
Full-time
Onsite
Entry Level
1+ years expNorthern Arizona Healthcare is seeking a Patient Financial Services Coordinator. The PFS Coordinator is responsible for the timely and accurate processing, distribution, and documentation of all incoming and outgoing correspondences related to patient financial services.
Health CareMedicalNon Profit
Responsibilities
Open, review, date-stamp, scan, label, and distribute incoming mail from the mailroom to appropriate teams or departments
Identify and forward misdirected correspondences such as tax documents, medical record requests, invoices, and physician letters to appropriate internal departments via interoffice mail or email
Process correspondences received from payers and patients (e.g., authorizations, complaints, general inquiries)
Review payment correspondences and distribute to appropriate teams for action
Review incoming fax correspondence and distribute to the appropriate personnel
Receive and forward patient payments to appropriate personnel
Print and mail applications, letters, appeals, relevant documentation, with certification if required
Work the PFS ROI Request, settlement requests, attorney communications, and legal offers
Manage insurance claims that must be printed and sent to appropriate payer or service unit
Handle bankruptcy notices, scan court documents to patient accounts and apply adjustments per court orders
Work the Cost Share Review Queue: Identify Medishare/Costshare plan patients and apply necessary adjustments
Review and process deceased accounts
Review payment postings and explanations of benefits (EOBs), ensuring adjustments are correct and claims are appropriately handled
Investigate and resolve returned mail using online and paper-based address validation tools
Conduct thorough account reviews to confirm patients were billed correctly
Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner
Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility
If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates
Completes all company mandatory modules and required job specific training in the specified time frame
Qualification
Required
High school diploma or GED-required
Strong organizational skills and attention to detail
Proficient in Microsoft Office Suite, email platforms, fax and scanning systems
Ability to manage a high volume of mail and documentation efficiently and accurately
Excellent verbal and written communication skills
Preferred
1–2 years of experience in healthcare billing, medical office, or administrative support - Preferred
Familiarity with HIPAA regulations and medical billing systems (e.g., Cerner, HealthLogic) is a plus
Company
Northern Arizona Healthcare
Northern Arizona Healthcare is a healthcare organization in Northern and Central Arizona.
1001-5000 employees
H1B Sponsorship
Northern Arizona Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
David Cheney
President and Chief Executive Officer
Cliff Loader
Chief Financial Officer
Recent News
2025-11-13
Phoenix Business Journal
2025-03-06
Company data provided by crunchbase