Children's Mercy · 10 hours ago
Lead Analyst, Endpoint Support: Day Shift, Onsite
Kansas City, MO, US
Full-time
Onsite
Senior Level
5+ years expChildren's Mercy is a top pediatric hospital dedicated to making a difference in children's lives. The Lead Analyst, Endpoint Support is responsible for overseeing daily operations, streamlining support processes, and ensuring effective communication across teams to enhance service levels and operational efficiency.
BiotechnologyCommunitiesHealth Care
Responsibilities
Leads the department in all organizational project work, from initial planning to final implementation, coordinating with various teams, managing timelines, and ensuring that all technical and operational requirements are met
Leads the development, organization, and continual improvement of knowledge base documentation, identifying knowledge gaps within the Tier 1 and 2 teams and creating solutions that allow them to handle tasks previously escalated to higher tiers
Responsible for overseeing and leading all project and departmental meetings, ensuring seamless communication of updates and action items to the team, while implementing strategic initiatives to enhance operational efficiency. Oversees training programs and audits to maintain a high level of departmental performance and accuracy
Provides troubleshooting expertise to team members and acts as a bridge between Tier 3 and 4 teams, ensuring that escalated issues are resolved effectively and communicated back to the team, while also empowering Tier 1 and 2 teams to handle a broader range of tasks
Provides troubleshooting expertise, comprehensive knowledge, and strategic guidance to peers for organizational applications utilized by end users at Children?s Mercy
Leads the daily administration and maintenance of Endpoint hardware and software systems, ensuring peak performance and reliability
Qualification
Required
Bachelor's Degree and 5-7 years experience in a technical position requiring both a firm basic education and experience in the field
High School diploma, or equivalent, and 10+ years of experience in customer service, technical support, or other similar roles may be accepted in lieu of degree
Preferred
CompTIA A+ certification
CompTIA N+ certification
CompTIA S+ certification
Microsoft Technology Associate (MTA)
Microsoft 365 Certified: Fundamentals
Apple Certified Support Professional (ACSP)
Jamf Certified Associate
Company
Children's Mercy
We are pioneers in pediatric health care, dedicated to transforming the lives of children through exceptional care, groundbreaking research and innovative education.
5001-10000 employees
H1B Sponsorship
Children's Mercy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (44)
2023 (28)
2022 (29)
2021 (37)
2020 (45)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Baldrick's Foundation
2023-11-21Grant
Leadership Team
Paul Kempinski
President and Chief Executive Officer
Shohab Baig
Chief Technology Officer
Recent News
Morningstar.com
2025-12-03
Company data provided by crunchbase