Malvern National Bank · 19 hours ago
E-BANKING SPECIALIST
MALVERN,AR,US
Full-time
Onsite
New Grad, Entry Level
0+ years expMalvern National Bank is seeking an E-Banking Specialist to join their electronic banking department. The role involves processing various banking transactions and providing exceptional customer service while maintaining confidentiality and attention to detail.
BankingFinanceFinancial ServicesPayments
Responsibilities
Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors (in-house and on the phone)
Provide timely and accurate service to both internal and external customers
Process debit card applications daily duties
Process debit card disputes daily duties
Process ACH daily duties
Process OLB/Cash Management/Mobile Banking/Zelle daily duties
Process Proof and Data Entry functions
Process Wire daily duties
Scan documents received on customer accounts pertaining to the E Services applications
Perform any other related duties as may be required or assigned
Champion the MNB mission statement with pride and enthusiasm
Perform all aspects of your position with a cooperative and teachable spirit
Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
Exhibit professionalism at all times
Qualification
Required
High school diploma or GED required
6 months customer service experience required
Display excellent communication skills and cooperatively work with other team members of the bank regardless of personalities or communication style
Successfully complete all job assignments and meet timelines under minimal supervision
Exhibit strong mathematical aptitude and ability to learn automated banking operations
Multi-task and rotate job tasks with seamless flexibility
Occasionally work beyond set schedule; could include after-hours work or weekends
Successfully complete any assigned compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations, laws, and the bank's BSA/AML program as applicable to this position
Foster an atmosphere of teamwork and enthusiasm
Exercise trustworthy service, courtesy, tact and diplomacy in dealing with others
Efficiently use standard office equipment (i.e. desktop/laptop computer and software, copier, scanner, printers, fax, 10-key calculator, multi-line telephone system, etc.)
Effectively display Windows software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)
Preferred
1 year related office experience showcasing computer skills and use of other common office equipment preferred (e.g. data processing, clerical/admin, equipment operator, etc.)
Banking experience preferred
Company
Malvern National Bank
Malvern National Bank provides financial and banking solutions, as well as mobile banking and payments with loan infrastructure.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-03-21
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