Crossover · 1 day ago
Technical Support Engineer, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is a forward-thinking company focused on transforming education through AI. The Technical Support Engineer role involves resolving complex issues within a live service context, enhancing AI capabilities, and providing superior customer support for intricate problems that require human judgment.
Information Technology & Services
Responsibilities
Investigate sophisticated tickets routed by AI platforms, deploy human judgment where AI reaches limitations, and subsequently enhance the AI framework by closing identified capability gaps
Combine technical human judgment with AI tooling to provide superior customer support, concentrating on intricate problems that AI cannot yet independently address
Qualification
Required
Must be located in North or South America
Minimum of 3 years total experience in technical customer support functions
Foundational coding ability for troubleshooting and bug resolution purposes
Diagnostic Capabilities: Translating intricate problems into accessible language, exhibiting solid comprehension of issues, suggesting appropriate troubleshooting methods, offering multiple resolution approaches, and displaying meticulous attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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