Luca Talent · 23 hours ago
Tier 3 Technical Support Engineer (Hybrid)
Irvine, CA
Full-time
Hybrid
Mid, Senior LevelLuca Talent is a high-impact, greenfield organization seeking a Tier 3 Technical Support Engineer. This role is responsible for ensuring application health, maintaining the integrity of the live environment, and acting as a technical bridge between Customer Success and Product Engineering by triaging complex issues and driving resolutions.
Human ResourcesProfessional ServicesRecruitingStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Act as the primary escalation point for complex technical issues that standard support cannot resolve
Triage application bugs and service disruptions, coordinating with specialized teams for hotfixes
Drive the "Path to Green" through established deployment pipelines and bug-fix workflows
Communicate root causes and workarounds to both technical stakeholders and client-facing teams
Build the "Knowledge Base" (Runbooks) to empower lower-tier support and reduce repetitive escalations
Qualification
Required
High-level technical expertise in application health and live environment integrity
Ability to triage complex technical issues
Experience in incident orchestration and coordinating with specialized teams
Proficiency in driving resolutions through established deployment pipelines and bug-fix workflows
Strong communication skills for technical translation to stakeholders and client-facing teams
Experience in building knowledge bases and documentation for lower-tier support
Ability to work under pressure and debug unfamiliar code safely
Preferred
Experience in a hybrid work environment
Background in customer success or product engineering
Familiarity with application bugs and service disruptions
Experience in reducing Mean Time to Resolve (MTTR) for software defects
Company
Luca Talent
Luca Talent is a boutique technology staffing firm that focuses on contingent and temporary staffing in the technology sector.
Founded in 2014
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase