NetApp · 21 hours ago
Technical Support Engineer
Morrisville, NC
Full-time
Hybrid
Mid Level
$79K/yr - $118K/yr
3+ years expNetApp is a leader in intelligent data infrastructure, delivering unified storage and integrated data services. As a Technical Support Engineer, you will provide technical support for NetApp products, troubleshoot complex issues, and collaborate with teams to ensure customer satisfaction.
Cloud ComputingData ManagementData StorageInformation Technology
Responsibilities
Troubleshoot complex issues related to BlueXP and Cloud Volumes OnTap product line, customer environments, and associated cloud environments (Azure, Google Cloud Provider, AWS) unresolved by lower support levels
Respond to post-sales customer support issues raised via phone, email, web, chat, or internally through ActiveIQ Automated Case Generation
Research customer issues promptly and follow up directly with recommendations and action plans
Collect and analyze multi-platform logs to identify issues and determine root cause
Focus on addressing the root cause rather than symptoms
Maintain keen attention to detail, recognize patterns, and have an interest in problem solving
Collaborate with other Technical Support Engineers to quickly facilitate solutions
Escalate cases to Escalation Engineers when problems are too complex or outside specific expertise
Leverage internal technical expertise, including senior engineers, knowledge base, and internal tools, to provide effective solutions
Publish new knowledge base articles to share information for reuse by customers and Technical Support Centre personnel
Share best practices with Technical Support Centre staff and learn about new technologies and complementary storage applications
Qualification
Required
Strong written and verbal communication skills in English
Experience in troubleshooting methodologies
Expertise required in two or more of the following areas:
NetApp Cluster-Mode Storage Solutions and related technologies
Data ONTAP operating system and NetApp High-Availability (HA) technology
NetApp Storage Management Software Suite
NetApp Data Protection Software and related backup technology
Performance issues relating to NetApp storage solutions
UNIX/Linux configuration, administration and technical support
Microsoft Windows environment configuration, system administration and technical support
NAS and/or SAN storage and surrounding infrastructure
Interoperability of enterprise applications (e.g., Microsoft Exchange, Microsoft SQL Server, Oracle, SAP) with NetApp storage systems and solutions
Server and Desktop Virtualization Solutions (e.g., VMware, Microsoft HyperV, Citrix)
One or more cloud solutions: AWS, Google Cloud, Azure, Cloud orchestration (K8s)
Data tiering concepts
NVMe-oF
BMC & IP
3+ years of experience in UNIX, Windows networking administration, Devops, Cloud, Data Warehousing or technical support is required
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
Benefits
Health Insurance
Life Insurance
Retirement or Pension Plans
Paid Time Off (PTO)
Various Leave options
Performance-Based Incentives
Employee stock purchase plan
Restricted stocks (RSU’s)
Company
NetApp
NetApp specializes in data storage, data infrastructure, and data management solutions.
10001+ employees
H1B Sponsorship
NetApp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (166)
2023 (143)
2022 (250)
2021 (193)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$1.25BKey Investors
Sequoia Capital
2025-03-12Post Ipo Debt· $1.25B
1995-11-21IPO
1994-01-01Series Unknown
Leadership Team
George Kurian
Chief Executive Officer
Ben Bromhead
CTO
Recent News
2026-01-20
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
SalesTech Star
2026-01-14
Company data provided by crunchbase