MDaudit · 10 hours ago
Customer Enablement & Performance Manager
United States
Full-time
Hybrid
Senior Level
$110K/yr - $125K/yr
5+ years expMDaudit is a company that maximizes revenue for healthcare organizations and embraces diversity in its workforce. They are seeking a Customer Enablement & Performance Manager responsible for managing a team of Customer Enablement Advisors, leading audit services evolution, and providing coaching and guidance to improve customer performance.
Health CareManagement ConsultingSoftware
Responsibilities
Oversee and manage the Customer Enablement Advisors, including performance reviews, scheduling, and professional development
Continue to participate in audits alongside the team, serving as a lead advisor who mentors and coaches both the team and clients
Lead the design and implementation of our new coaching and continuous improvement initiatives, working closely with the director to shape strategy
Act as a primary coach for customer-facing sessions, ensuring customers receive high-value guidance and see measurable performance improvements
Support onboarding and ramp-up of new Customer Enablement Advisors through structured training and shadowing
Manage program documentation, version control, and knowledge sharing across the enablement team
Serve as an escalation point for complex or sensitive performance-related customer situation
Qualification
Required
Strong background in auditing and customer enablement
Experience in a leadership role with both team management and coaching responsibilities
Proven ability to mentor and develop staff
Excellent communication skills and a talent for building client relationships
Ability to employ sound judgment to prioritize needs and tasks
Demonstrated verbal and written communication skills
Ability to be flexible and respond positively in dynamic environments
Proficient understanding of medical records, hospital bills, and regulatory compliance
Comprehension of chart review systems, clinical record information systems and coding methodologies
Four-year college degree or Equivalent experience
Five or more years of healthcare coding and or auditing experience required
RHIA/RHIT and/or CCS/CPC required
Proven leadership and mentoring skills
Preferred
Compliance and revenue cycle coding/auditing experience preferred
Benefits
Medical, Dental & Vision Coverage & 401K (with company match)
Unlimited vacation policy
Peer Nominated Awards & Recognition
Company
MDaudit
MDaudit is an award-winning AI-enhanced continuous risk monitoring platform and trusted revenue integrity partner to healthcare organizations nationwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nick Barnes
Chief Financial Officer
Graeme Hennessey
Chief Revenue Officer (CRO)
Company data provided by crunchbase