BCFS Health & Human Services · 10 hours ago
Intern - Hotline Response and Service Coordinator
San Antonio, TX
Internship
Onsite
InternBCFS Health & Human Services is dedicated to making a positive impact on vulnerable populations. The Hotline Response & Service Coordinator Intern supports the anti-trafficking program by assisting with hotline response, crisis screening, service coordination, and administrative support, while gaining hands-on experience in a trauma-informed environment.
Health CareMedicalNon Profit
No H1B
Responsibilities
Accept and respond to inbound hotline contacts during assigned shifts
Assist with phone-based trafficking screening and crisis assessment under supervision
Support referral and intervention processes for qualifying cases
Provide survivor-centered communication during crisis situations
Assist in identifying appropriate referral pathways
Support coordination with community partners and resources
Maintain awareness of regional referral networks
Assist with follow-up documentation
Ensure all hotline contacts are documented accurately in program databases
Assist with call logs, intake notes, and referral summaries
Follow confidentiality and data protection protocols
Assist with office operations including filing, data organization, and supply coordination
Support service plan tracking and logistics tasks as assigned
Qualification
Required
Currently pursuing a degree in Social Work, Psychology, Criminal Justice, Public Health, Communications, Sociology, or related field
Experience working with vulnerable youth, survivors, or trauma-impacted populations
Demonstrated leadership or supervisory capacity through academics or professional experience
Pass all required background checks and screenings
Participate in all program trainings
Demonstrate strong communication, emotional regulation, organization, and leadership potential
Ability to work independently and as part of a multidisciplinary team
Strong verbal and written communication skills
Cultural sensitivity and empathy
Ability to maintain composure during crisis situations
Maintain confidentiality of sensitive information
Demonstrate strong organizational and time management skills
Exhibit professionalism, reliability, and strong work ethic
Willingness to accept direction from program staff
Arrive on time for all assigned shifts
Complete tasks within assigned timelines
Commit to weekly supervision meetings
Participate in weekly team meetings
Company
BCFS Health & Human Services
BCFS Health and Human Services established in 1944 is a non-profit organization with locations and nationally doing noble work across Texas and the United States, specializing in community-based care for at risk families and children (abused and/or neglected & domestic violence), prevention & early intervention services, housing for young adults aging out of the foster care system, mental health & life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for women who are pregnant or post-partum, and serving families who have a child with a disability or special needs by providing them with an opportunity to visit the world’s first theme park designed with individuals with special needs in mind.
Founded in 1944
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Maria Cansino
Partnerships Supervisor - Common Thread
Tiffany Hernandez
Regional Partnerships Coordinator
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