Tommy Car Wash Systems · 14 hours ago
Field Business Consultant
Holland, Michigan, United States
Full-time
Onsite
Senior Level
5+ years expTommy Car Wash Systems is a growing national franchise focused on providing outstanding car wash and car care services. They are seeking a Field Business Consultant to guide and coach franchise stores towards operational success, identifying growth opportunities, and ensuring compliance and consistency in operations.
AutomotiveProfessional ServicesRetailWholesale
Responsibilities
Serve as the first point of contact to franchise partners and their teams, both on-site and in-office, to cultivate the Tommy’s Express “We Own It” Culture and drive improved financial success
Communicate with Franchise Partners with the priority of increasing their overall store performance, including goal setting, operations, sales and marketing, compliance, and learning and development
Identify, analyze, cultivate, develop and manage operational and business opportunities with Franchise Partners
Execute new site openings ensuring company standards are being followed and stores launch well
Prior to opening, provide soft opening training to teams, preparing them to execute Free Wash Weekend
Ensure operations teams are implementing guerrilla marketing, including ‘coming soon’ and ‘now open’ street cards
Attend Free Wash Weekend, assisting where needed, to provide support and additional training as needed
Track progress week by week for the first 30 days to ensure minimum wash count expectations are met
Travel to assigned locations to perform in-person, quarterly site consultations to assess in areas including overall wash operations, site aesthetics, sales and marketing, and financial performance
Coach and support franchise stores by assessing and evaluating store performance, assisting with goal setting, providing compliance guidance and facilitating learning and development
Evaluate struggling location needs and develop an intervention plan
Spend time onsite during intervention, coaching site lead, regional and/or franchise partner on how to execute and establish better site operations
Assist Regional Director with site conversions, including executing free wash weekend and holding team accountable on established marketing plans
Schedule weekly calls for the first 26 weeks of a new site opening
Proactively monitor KPIs on what is deemed a successful soft opening and make adjustments to marketing plays as needed
Review 5 C’s
Schedule monthly call cadence after the first 6 months of a new site opening
Review the 5 C’s with Franchise Partner and on-site contacts
Analyze financial data in order to meet and exceed annual operational and financial targets and P&L growth of existing operations
Review KPI’s, membership goals, revenue, and site compliance
Collaborate with Franchise Partner and Marketing Consultant to review and execute resources available to them within sales and marketing for a more in-depth, localized strategy
Continue to prioritize overall store performance including goal setting, sales and marketing, compliance, and learning and development
Other duties as assigned; duties and responsibilities may change at any time with or without notice
Qualification
Required
Advanced degree or equivalent formal training/certifications and experience required
5+ years of related business experience
Exceptional communication skills and ability to influence and persuade a wide spectrum of Partners with varying professional and business backgrounds
Outstanding relational skills and ability to listen, empathize, advise and direct partners and teams
Ability and willingness to travel for extended periods, up to 75%
Proficient in technology including all common communication platforms (phone, email, text, Teams) and Salesforce-similar software
Strong mechanical understanding and aptitude
A black and white view on guidelines and compliance
A strong team player willing to help support the entire team to achieve excellence
Proficient in correlating data from multiple sources to create financial and operational goals for a growing business
Extensive business development or business consulting experience
Ability to quickly learn and implement new systems
Technical savvy and proficient in Microsoft Office; experience within database systems a plus
Excellent written and oral communication skills
Process-oriented and strong collaborator with ability to communicate and manage well at all levels of the organization and across various departments
Strong organizational and time management skills; ability to multitask and prioritize workload
Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions
High level of integrity and dependability with a strong sense of urgency and results-orientation
Views customer care as high priority; exhibits a positive can-do attitude
Displays a strong initiative and drive to identify gaps and fill them
Preferred
Experience in multi-unit business development or franchise experience preferred
Technologically and mechanically minded, experience in manufacturing or technology company a plus
Benefits
Base pay and eligibility for annual profit-sharing bonus
Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance
Dependent Care FSA with on-site Daycare options
401k match and complimentary financial planning services
Paid time off and paid holidays
Opportunity for continued education and tuition assistance
Valuable learning and development program
Significant ability to grow internally for motivated and strong performing team members
Fun, energetic, family-oriented work culture with an emphasis on team member morale
Growing nationwide brand / presence
Company
Tommy Car Wash Systems
Tommy Car Wash Systems offers integrated car wash solutions and provides site development, types of equipment and operation services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Lemmen
Chief Executive Officer
Tom Essenburg
Owner
Recent News
Research and Markets
2025-04-03
Company data provided by crunchbase