Agency Cybersecurity · 5 hours ago
Customer Service Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yr
5+ years expAgency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance services. They are seeking a Customer Service Manager to lead and scale their client service function, ensuring smooth compliance engagements and managing a team of Account Coordinators.
Cyber SecurityProfessional ServicesSecurity
Responsibilities
Manage and mentor a team of Account Coordinators supporting active compliance engagements
Own the client service delivery experience from onboarding through audit completion
Ensure engagements remain on track with timelines, deliverables, and client expectations
Act as the escalation point for complex client issues, blockers, or timeline risks
Coordinate closely with compliance analysts, auditors, and leadership to unblock work
Maintain clear internal documentation, workflows, and service standards
Track engagement health, client satisfaction, and team performance metrics
Continuously improve client-facing processes, tooling, and communication standards
Qualification
Required
5+ years of experience in a customer service, customer success, or account management - ideally as a people manager
Prior experience in B2B SaaS, professional services, consulting, or compliance-adjacent environments
Experience managing or leading coordinators, associates, or junior account staff
Comfortable managing multiple concurrent client engagements with competing priorities
Strong written and verbal communication skills with executive-level clients
Highly organized, detail-oriented, and process-driven
Preferred
Familiarity with tools like Asana, Jira, Monday, Salesforce, HubSpot, or similar
Exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA, CMMC, etc.)
Background in startups or fast-growing professional services firms
Benefits
10 days of paid time off (PTO)
11 paid federal holidays
401(k) with 4% company match
Monthly healthcare stipend
Gym membership stipend
Weekly team lunches and in-office snacks
Eligible for stock options grants after year 2
Company
Agency Cybersecurity
Agency provides enterprise-level cybersecurity for individuals & growing companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase