ABB · 13 hours ago
Customer Operations Specialist
Florence, SC
Full-time
Onsite
Entry, Mid Level
2+ years expABB is a global market leader helping industries become leaner and cleaner. The Customer Operations Specialist will support the end-to-end resolution of post-sale customer requests and complaints, ensuring customer satisfaction through timely resolution and analysis of trends in the claims process.
AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics
Responsibilities
Ensures the resolution of post-sale customer requests/complaints/disputes, in coordination with Sales, Operations, and other internal and/or external teams
Tracks any disputes that arise and proactively coordinates with the necessary functions to ensure faster resolution
Works with the manager in providing appropriate solution for customer claims, coordinates with the related teams to ensure complete handling of the complaints and/or disputes, and ensures containment actions, returns, credits, and/or debits are processed
Collects and archives the documentation regarding requests/claims/disputes within the target timeline and ensures all outcomes/actions are recorded and closed in the systems within their scope of responsibility
Report and follow up on KPIs related to warranty costs and customer complaints
Analyzes trends within the claims process to highlight any repetitive failures to further support continuous improvement
Qualification
Required
Bachelor's Degree Industrial Engineer, Electrical Engineer or similar
2-3 years of experience in Customer Service in Quality and/or Engineering areas
SAP Experience
Quality tools knowledge (8D's) required, problem solving mindset
Preferred
ISO Auditor is desirable
Knowledge in 10CFR Appendix B is desirable
Desirable to have prior experience with Switchgear and Circuit Breakers
Open to sponsorship
Company
ABB
ABB provides electrification and automation solutions for various industries.
10001+ employees
H1B Sponsorship
ABB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (51)
2023 (58)
2022 (63)
2021 (52)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
$548.55MKey Investors
European Investment Bank
2023-11-21Post Ipo Debt· $545.85M
2013-09-23Grant· $2.7M
2001-04-06IPO
Leadership Team
Morten Wierod
CEO
Håvard Devold
Vice President, Market Development, Country Technology manager
Recent News
2025-12-17
Company data provided by crunchbase