MasterCorp, Inc. · 20 hours ago
Regional Director - Commercial Services - Phoenix, AZ
Phoenix, AZ
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMasterCorp, Inc. is a leader in the hospitality industry, providing exceptional service and innovative solutions. The Regional Director, Campus Services will oversee sales, operations, and the financial well-being of the region, ensuring business growth and quality standards are met to drive financial objectives.
Health CareHome ServicesHousekeeping ServiceLaundry and Dry-cleaningService Industry
Responsibilities
Maintains existing clients, the web of influence, generates proposals and closes new business to achieve the financial and sales goals for the Region
Collaborates with MCS Business Development to ensure operational efficiencies are in place for current as well as future growth
Utilizes and updates Salesforce for prospects and new business
Promote the brand by attending networking events and participating in trade associations
Develop and maintain client relationships to ensure client satisfaction and retention
Conducts customer and tenant visitations and inspections to ensure quality control and contract compliance
Submits daily inspection reports from field visits to office for database input into MasterCorp's inspection system, Orange QC
Reviews inspection notes daily with operations team
Responds promptly and accurately to customers’ emails throughout the day
Assists/completes payroll review each pay period
Conducts bi-weekly operations meetings and quarterly training meetings
Partners with Operations team to correct service deficiencies; and, if needed, walks sites with Operations team during and after business hours using Orange QC
Performs monthly P&L review with the President and Finance Director
Manages and ensures effective communication between Facility Services, Office Management, and all corporate departments
Onboards and supervises Operations, Area Managers and Account Managers
Ensures that MCS’ policies and procedures are followed by managers and supervisors and performs coaching and counseling as needed
Provides MasterCorp systems training to all staff, necessary to facilitate the day to day janitorial
Maintains security for customers’ access keys
Participates, as needed, in special department projects
Effectively uses and understands MasterCorp’s scheduling program, MasterMind
Keeps and maintains the Regions Client appointments
Manages the Region’s budget, payroll, supplies and any other required budgets
Visits regularly and maintains excellent relations with customers
Reviews and approves subcontractor invoices
Manages Region day and night
Manages floor crew efficiently and effectively
Ensures constant communication with Operation team
Qualification
Required
Bachelor's Degree in a field related to this position or equivalent combination of education and work experience
5+ years of progressive management responsibility in a field directly related to this position with successful multi-site responsibilities; required
Excellent written and verbal communication and highly effective interpersonal skills
Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed
Self-motivated team player with a high sense of urgency
Proficient in Microsoft Office Suite (Word, Excel, etc.)
Proficient in Orange QC or other common facility management, quality management, and work order monitoring tools
Work irregular hours including weekends and after hours
Preferred
Ten years' experience in facility operations preferably within an education/campus facility
Bilingual Spanish a plus
Company
MasterCorp, Inc.
With over 40 years of experience, MasterCorp has proudly served as a trusted partner in the hospitality services industry.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Byrd
President & Chief Executive Officer
Neil Peraza, CPA
EVP & Chief Financial Officer
Recent News
2023-06-07
Company data provided by crunchbase