Metropolitan Veterinary Associates · 17 hours ago
Client Service Representative - Business Office
Norristown,PA,US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrMetropolitan Veterinary Associates is a leading specialty and emergency veterinary hospital dedicated to improving the lives of pets and their families. They are seeking a Client Service Representative who will support the specialty veterinary departments by managing client communication, coordinating appointments, and assisting with administrative tasks.
Health CareMedicalPetVeterinary
Responsibilities
Greet clients by phone or in person with warmth and professionalism
Schedule appointments and provide accurate follow-up communication
Coordinate medication refills and liaise with clinical teams for timely updates
Assist with billing, payments, and insurance questions
Update patient records, manage data entry, and ensure accurate client information
Answer a high volume of calls with a calm, helpful, and solutions-focused approach
Support both front desk and back-office administrative workflows
Provide compassionate support to pet owners during sensitive conversations
Qualification
Required
Previous experience in customer service, preferably in a veterinary or healthcare setting
Excellent verbal and written communication skills
Confidence handling a multi-line phone system and scheduling software
Comfort interacting with pet owners and veterinary professionals
Strong multitasking and attention to detail
A calm, compassionate demeanor, especially during emotional client moments
A positive attitude and team-oriented mindset
Preferred
Familiarity with Cornerstone, or similar systems (a plus!)
Benefits
Supportive culture with social events & team-building activities
Competitive paid time off & holiday pay
Paid volunteer time off
Education Assistance Program & tuition reimbursement?
Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team.
Continuing education paid time off and allowance
Comprehensive medical, dental, and vision insurance
Mental health-focused services to ensure you thrive both personally and professionally
Pet adoption reimbursement?
401(k) plan with a strong employer match
Significant employee pet care discount
Annual uniform allowance so you’re always prepared for the next case
A workplace where you’ll feel valued, heard, and excited to come to work each day
Company
Metropolitan Veterinary Associates
Metropolitan Veterinary Associates offers pet medical care services.
Founded in 1986
201-500 employees
Funding
Current Stage
Growth StageRecent News
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