NMSU Conference Services · 21 hours ago
Help Desk Supervisor
Las Cruces, NM
Full-time
Onsite
Entry, Mid Level
$44K/yr - $55K/yr
2+ years expNMSU Conference Services is a comprehensive research university dedicated to teaching and public service. The IT Help Desk Supervisor leads the campus technology support team, overseeing operations, guiding student employees, and ensuring exceptional customer service and support for the university community.
Hospitality
Responsibilities
The IT Help Desk Supervisor oversees the day-to-day operations of the university Help Desk, providing first-line technical support and customer service to the NMSU community
This role supervises and schedules student employees (Computer Technical Assistants), ensures timely and accurate resolution of support requests, and maintains effective communication with customers and IT partners
Responsibilities include administering user accounts and access services, supporting email distribution lists, resetting system passwords, managing myNMSU account creation
The role actively participates in and helps drive knowledge management practices, and ensuring the knowledge base remains current and accurate
The supervisor also leads and contributes to projects assigned by their direct supervisor or director and ensures excellent customer service through follow-up and survey techniques
Performs other duties as assigned
Qualification
Required
Associate's Degree + 2 years of relevant experience or a Bachelor's degree
Preferred
ITIL Preferred
Company
NMSU Conference Services
MAKE YOUR EXPERIENCE UNIQUE Conference Services can help customize your conference participants’ experience and ensure your event runs seamlessly.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase