Teleion · 18 hours ago
Senior Supplier Relationship Manager
United States
Full-time
Remote
Senior Level
$140K/yr - $170K/yr
5+ years expTeleion is looking for a Senior Supplier Relationship Manager to join our team! The successful candidate will manage supplier performance, support the development of supplier performance playbooks, and work with cross-functional partners to develop KPIs and service level agreements.
ConsultingInformation Technology
No H1B
Hiring Manager
Michelle Szu Tu MBA
Responsibilities
Manage supplier performance, owning and improving the overall performance of suppliers in alignment with facilities services supplier performance playbook and 3rd party engagement standards
Support development, evolution and sustainment of facilities services supplier performance playbook, leveraging organizational and industry knowledge
Works with suppliers and cross-functional partners to develop industry-leading KPIs, Service Level Agreements and methods to monitor performance for each line of business, based on business objectives and industry standards
Initiate and conducts formal business and performance reviews with supplier and company leadership to set strategic direction and establish potential development opportunities
Participate in sourcing-led RFPs, including scope of work, KPIs, and supplier diversity to ensure aligned with business needs, resiliency and minimize risk of single source supplier dependencies
Lead or participate in supplier contract negotiation and execution; creates and Support contractual expectations between service providers
Identify synergies within existing supplier services, researches industry trends in products and services, and identifies viable new and diverse suppliers
Lead key supplier strategic rollouts for new/existing equipment and/or large-scale customer promotions
Perform tasks as assigned
Monitor supplier performance against established Key Performance Indicators and compliance with contract requirements
Analyze supplier performance data and Provide leadership reports and action plans
Audit KPIs quarterly in partnership with suppliers and the business (at minimum) and drives continuous improvement through periodic KPI and target updates
Identify trends and identify chronic issues to action against opportunities to improve supplier performance, increasing customer satisfaction, quality and efficiency through transparent reporting while improving processes and reducing cost
Execute or oversees penalty trend reporting; analyzes and verifies rebates, penalties and incentives on an ongoing basis
Develop, analyzes and distributes supplier, parts availability and ad-hoc reporting or oversees the process
Support budget development, auditing and/or invoicing processes
Leverage organizational and industry tools to consistently and proactively plan and prioritize work
Manage contract activities and timelines in partnership with sourcing and in accordance with broader sourcing and supplier performance strategies; aggregate key business requirements/SOW to support contract and/or RFx process
Partner with sourcing to schedule contract-related activities ahead of expiration
Set goals for the line of service and supplier in alignment with organizational strategies and business needs
Work with suppliers and cross-functional partners to track and monitor projects and initiatives to ensure deliverables are met
Manage or oversee business review agendas, meeting notes, and follow up items in accordance with facilities services supplier playbook and with suppliers
Lead efforts to resolve performance opportunities or exceptions, developing and enforcing Corrective Action Plans in partnership with the business
Develop business cases to advocate for change and address business needs
Act as an interface within the client company to ensure effective communication relative to supplier performance, including business requirements, initiatives and strategy
Drive communication of improvements to supplier performance issues including progress towards systemic/chronic issues
Respond to or Provide oversight for events, incidents, or escalations and questions from suppliers, supporting and responding as necessary
Consult with leadership and cross-functional partners to identify needs for improved and expanded supplier performance and updates to statements of work
Identify and communicate responsibilities and practices across suppliers and cross-functional partners
Support the implementation of company programs and initiatives through suppliers and cross-functional engagement
Advocate within the business, supporting requirements gathering and process development for supplier-related systems and work-tracks
Understand and Leverage external organization and industry culture while modeling and sharing our client's culture and values
Additional tasks as may be assigned
Qualification
Required
5-10 years of experience in procurement, sourcing, or supplier management in services categories
Supplier Management experience: vendor performance, relationships, RFPs, negotiations, supply chain initiatives, and/or driving cost savings
Partner with strategic vendors to standardize global and regional process implementation
Strong data analysis skills with Excel and/or Business analytics tools
Experience providing excellent customer service within a professional setting
Ability to prioritize work and proactively solve problems in a fast-paced, high volume, environment, with minimal supervision
Flexibility to take meetings with clients across global time zones
Ability to communicate effectively through listening, writing, and communication skills with an attention to detail
Takes initiative to pursue solutions, maintain a level of curiosity, and assist team members with ad hoc tasks
Establishing and maintaining relationships with internal and external clients
Eligibility to work in the United States without sponsorship presently or in the future
Benefits
Full benefits
PTO
Holiday
401(k)
Company
Teleion
Teleion is a Seattle-based company with focus on the following service offerings: * Solutions Development & Content Management * Business Intelligence & Data Management * Risk & Compliance Teleion is a Microsoft Preferred Partner®.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Derek Wang
Managing Partner
Jon Elliott
Managing Member
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