Skan AI · 9 hours ago
Director - Customer Transformation
United States
Full-time
Remote
Director/Executive
15+ years expSkan AI is seeking a Customer Transformation Leader (CTL) to drive customer revenues and deliver strategic transformation outcomes. The CTL will lead a team of Customer Success Managers, ensuring alignment with client goals and maximizing customer lifetime value.
Artificial Intelligence (AI)
Hiring Manager
Arpit Mishra
Responsibilities
Lead account planning initiatives aligned with customer business goals and drive the strategic alignment of Skan’s solutions with client scorecards
Establish, maintain, and deepen executive relationships, serving as a trusted advisor and thought leader to executive stakeholders
Map customer organizations to identify key decision-makers, influencers, and advocates for maximizing strategic influence
Collaborate with customer and partner stakeholders to define and own transformation roadmaps and strategic blueprints that advance client objectives
Lead the design and execution of transformation and solutioning workshops—directly or in partnership with consulting, SI, or technology partners—to unlock new value, address operational bottlenecks, and accelerate outcomes
Translate customer goals into actionable programs, ensure delivery excellence, and oversee program governance, including QBRs/EBRs, COE set-up, and executive forums
Lead value management initiatives along with CSM’s to ensure that customers achieve measurable ROI from Skan implementations
Develop, track, and communicate value realization frameworks that quantify business impact, linking Skan outcomes to customer KPIs and strategic objectives
Enable customers to build internal business cases and secure ongoing sponsorship by showcasing tangible financial and operational benefits delivered by Skan
Serve as an industry subject matter expert, bringing deep knowledge of customer verticals (e.g., BFSI, Healthcare, Insurance, Manufacturing) to contextualize Skan’s impact on industry-specific challenges
Proactively share market perspectives, regulatory trends, and operational benchmarks to guide solutioning and drive customer innovation
Develop and present industry best practices, customer case studies, and enablement materials to position Skan as a trusted partner
Own and drive cross-sell and upsell and expansion strategies to maximize Net Revenue Retention (NRR), customer lifetime value, and portfolio profitability
Manage and improve financial metrics, including NPS, NDR, churn, margins, and cost-to-serve
Build strong client references, secure customer advocacy, and drive the creation of case studies and testimonials
Evangelize new product features pertaining to customers vision and provide thought leadership on the impact of the same
Work in collaboration with the sales representatives to maintain the account playbook and strategy and revenue growth plans
Coach and enable a team of CSMs to enhance their performance, impact, and career growth
Establish and disseminate customer success best practices and delivery standards across the team
Oversee risk management and act as the escalation point for critical customer issues, ensuring proactive and sustainable resolutions with the program delivery team
Qualification
Required
Bachelor's degree in business administration, Engineering, Computer Science, or a related field required
15+ years of progressive experience in customer success, management consulting, digital transformation, or enterprise solution delivery, with at least 5 years in a senior leadership or client-facing executive role
Proven track record of leading customer transformation initiatives and managing multi-million-dollar enterprise portfolios in AI, automation, or process intelligence platforms
Demonstrated success in driving measurable business outcomes (ROI, cost savings, revenue growth, NPS, CLV) through technology-enabled change
Significant experience in designing and delivering transformation roadmaps, strategic blueprints, and customer workshops—directly or in partnership with global consulting firms, SIs, or technology partners
Deep industry expertise in BFSI and familiarity with regulatory and operational challenges unique to this sector
Strong executive presence with the ability to build and maintain trusted relationships with C-level stakeholders and decision-makers
Outstanding team leadership, coaching, and people development skills—able to inspire, motivate, and elevate cross-functional teams
Strategic thinker with analytical rigor; able to translate high-level goals into actionable plans and measurable results
Superior communication and presentation skills, capable of leading executive forums, workshops, and value demonstrations
Adept at managing complex programs, governance, and escalations across multiple stakeholders and customer environments
Experience working in fast-paced, high-growth, and globally distributed teams
Preferred
Master's degree (MBA or equivalent) preferred
Experience with process intelligence, automation, AI/ML, or data-driven transformation platforms
Passion for continuous learning, industry thought leadership, and driving innovation at the intersection of technology and business value
Company
Skan AI
Skan AI is the enterprise system of record for work intelligence, powering AI agents trained on operational reality, not documentation, system logs, or assumptions.
201-500 employees
H1B Sponsorship
Skan AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (6)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
$54MKey Investors
Dell Technologies CapitalCathay Innovation
2022-03-30Series B· $40M
2020-10-27Series A· $14M
2020-01-30Seed
Leadership Team
Avinash Misra
CEO and co-founder
Manish Garg
Co-founder, COO/CPO
Recent News
2025-05-07
Google Patent
2025-02-07
Company data provided by crunchbase