Centene Corporation · 1 day ago
Vice President, Business Operations Automation
United States
Full-time
Remote
Director/Executive
$228K/yr - $431K/yr
10+ years expCentene Corporation is transforming the health of communities one person at a time, and they are seeking a Vice President of Business Operations Automation to lead their automation strategy. This role involves driving large-scale transformation initiatives to optimize processes and enhance experiences for members and providers while ensuring alignment with organizational objectives and regulatory requirements.
Hospital & Health Care
Responsibilities
Sets the strategic vision for automation initiatives across operational functions, ensuring alignment with corporate goals and industry best practices
Leads the identification, design, and implementation of automation solutions (e.g., RPA, AI, workflow orchestration) to streamline operations, reduce costs, and improve service quality
Partners with business and technology stakeholders to gather requirements, define project scope, and prioritize automation opportunities
Leads vendor evaluation, negotiation of contracts, and build-vs-buy decisions for defined automation solutions
Oversees the integration of automation technologies with existing systems, ensuring seamless operation and minimal disruption
Partners with internal thought leaders to develop guardrails for AI-driven process automation, ensuring appropriate governance of the design, deployment, and life cycle management of all solutions
Establishes and enforces operational integration controls, including standardized workflows, QA checkpoints, exception-handling rules, and human-in-the-loop controls – to ensure automation-enhanced processes run safely, consistently, and in compliance with regulatory requirements
Establishes and monitors key performance indicators (KPIs) to measure the impact of automation on operational efficiency, compliance, and member satisfaction
Fosters a culture of innovation, accountability, and continuous improvement within the automation team and across the organization
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Bachelor's Degree in Business Administration, Information Technology, Healthcare Administration, or related field
10+ years of progressive leadership experience in managed care, health insurance, or healthcare operations, with a strong focus on automation and process improvement
Strong analytical skills to interpret data, identify trends, and translate insights into actionable strategies
Proactive approach to problem-solving and technical challenges
In-depth knowledge of managed care operations, payer-provider relations, and regulatory requirements (e.g., HIPAA, CMS)
Familiarity with claims management, contract negotiation, and compliance tools
Financial and operational awareness to align automation with business objectives
Experience leading digital transformation initiatives and managing complex projects
Demonstrated success in leading large-scale automation or digital transformation initiatives
Excellent communication, collaboration, and stakeholder management abilities
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position
Preferred
Master's Degree in a related field
Master's Degree in Business Administration, Information Technology, Healthcare Administration, or related field
Benefits
Health insurance
401K
Stock purchase plans
Tuition reimbursement
Paid time off plus holidays
A flexible approach to work with remote, hybrid, field or office work schedules
Company
Centene Corporation
Centene Corporation is a leading healthcare enterprise committed to helping people live healthier lives.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beth Johnson
President and CEO, Coordinated Care
Clyde White
President & CEO (New Hampshire Healthy Families)
Recent News
Business Journals
2024-05-06
FierceHealthcare
2024-04-28
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