N.C. Department of Information Technology · 3 months ago
Retirement Benefits Education Counselorr
Wake County, NC
Full-time
Onsite
Mid Level
$50K/yr - $67K/yr
3+ years expThe N.C. Department of Information Technology is seeking a Retirement Benefits Education Counselor who will provide expertise on retirement benefit matters. The role involves educating and advising members on retirement options, conducting presentations, and responding to inquiries from both active and retired employees.
Information Technology & Services
Responsibilities
Educates, counsels, and advises on the benefit programs, eligibility, options, and provisions to members, their dependents, and other involved parties of their retirement benefits over the phone, through email or in typed-written letter form, virtually through a webinar, by conducting one-on-one counseling appointments, and/or by a retirement education conference
Assessing situations, explains and applies interpretation of statutes as needed
Receive and prepare information to respond to subpoenas that may have a variety of purposes, ensuring that proper processes are followed and review is given as necessary
Prepare and resolve issue relative to divorce affidavits, and domestic relations orders
Position is responsible for gathering the necessary information on an overpayment situation and communicating/negotiating with the member on the payment options
Communicates information thoroughly and effectively in writing by composing and preparing written response to letters, emails, and telephone requests from members and agencies
Effectively trains and counsels others both members and other RSD staff on Orbit Self Service, understanding statutes, navigating retirement-on-line and on any other retirement/benefit issues as requested or needed
All other duties as assigned
Qualification
Required
Bachelor's degree from an appropriately accredited institution
Three (3) years of experience in the program related to the area of assignment
Experience in researching and analyzing detailed information
Experience in interpreting NC general statutes
Experience in understanding business requirements of retirement plans
Experience in counseling stakeholders through presentations and webinars
Benefits
Health insurance
Paid vacation
Paid sick time
Paid holidays
Retirement
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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