SMBC Group · 1 day ago
Enterprise Monitoring - LogicMonitor
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expSMBC Group is a top-tier global financial group offering diverse financial services. They are seeking a Monitoring Lead with advanced LogicMonitor expertise to drive enterprise observability and ITSM best practices, focusing on optimizing monitoring strategies and enhancing operational efficiency.
AdviceBankingFinancial Services
Responsibilities
Optimize LogicMonitor configurations, improve alert correlation, and expand automation for scalability and performance
Build and optimize dashboards include capacity dashboards for service health, SLA performance, and compliance reporting
Maintain accurate alert routing and CMDB hygiene; ensure seamless ServiceNow integration
Lead retirement of legacy monitoring tools and maintain reconciliation between LogicMonitor and ServiceNow CMDB
Drive trend analysis, capacity forecasting, and risk scoring for change windows
Correlate metrics, logs, and changes to produce audit-ready incident timelines
Provide platform maintenance and support, resolve incidents and requests within SLAs, monitor performance, troubleshoot issues, and assist with bi-weekly deployments for bug fixes and enhancements
Partner with ITSM leadership and business units to align monitoring strategies with ITIL best practices
Qualification
Required
Bachelor's degree in Computer Science or equivalent experience
5+ years of experience in IT infrastructure monitoring and observability
Advanced LogicMonitor expertise with at least 2 years hands-on experience (alert correlation, dashboards, custom Data Sources, automation)
Minimum 2 years of hands-on ServiceNow Administration experience
Strong knowledge of ITIL Framework and best practices
Solid understanding of infrastructure, hybrid cloud platforms (Azure, AWS, GCP), and on-prem environments
Excellent communication and documentation skills for audit and leadership reporting
Ability to work independently, demonstrate leadership, and thrive in an agile environment
Preferred
LogicMonitor Certified Associate (LMCA), LogicMonitor Certified Professional (LMCP), ServiceNow Certified System Administrator (CSA)
Experience with LogicMonitor API and automation workflows
Familiarity with ServiceNow Performance Analytics and reporting
Scripting proficiency (Python, PowerShell) for automation and integrations
Company
SMBC Group
SMBC Group is a top-tier global financial group.
10001+ employees
H1B Sponsorship
SMBC Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (160)
2024 (87)
2023 (73)
2022 (44)
2021 (29)
2020 (26)
Funding
Current Stage
Late StageLeadership Team
Hirofumi Otsuka
Senior Managing Executive Officer & CEO of Americas Division
Juan Kreutz
Head of Structured Finance Solutions and Deputy Head of the Americas
Recent News
Company data provided by crunchbase