Transact Campus · 8 hours ago
Technical Support Engineer- Quickcharge
Albany, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expTransact Campus is a leader in innovative payment and commerce solutions for connected campuses. The Technical Support Engineer-QuickCharge will be responsible for troubleshooting and resolving customer issues, maintaining customer relationships, and contributing to a knowledge base to enhance team effectiveness.
EdTechFinancial ServicesFinTechInformation ServicesInformation TechnologyPayments
Responsibilities
Receives and records incident related information using a variety of tools, techniques and procedures
Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems
Uses judgment within defined practices and procedures
Uses knowledge and skills to address customers’ needs and resolve problems within existing specifications and standards; unusual problems which may require exceptions to procedures or processes are referred to a more senior engineer
Troubleshooting with tools and techniques, including network browsers, through Wireshark (or equivalent), Microsoft Windows
Server analysis using built-in and third-party tools, SQL database analysis, HTTP/HTTPS, APIs, web browsers, and Microsoft Internet Information Systems analysis, and more
Maintains customer relationships by handling their questions and concerns with speed and professionalism
Establishes priorities and communicates effectively with clients
Overcomes constraints to resolve client issues and meet established deadlines
Actively contributes to a knowledge base that improves the effectiveness of the team, and information available to our clients
Communicate with product teams on customer feedback and help develop longer-term improvement options
Acting as primary contact for assigned clients with respect to product company performance and operational processes
Qualification
Required
Able to work in a high-energy, fast-paced environment where change is the order of the day
Ability to troubleshoot using skills related to software functionality / hardware configuration, and technical issues
Comfortable troubleshooting technical issues via phone/email/ticketing/chat
Strong analytical, problem solving and interpersonal skills
Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
Analytical, methodical, detail-oriented individual
Strong desire and passion for learning new technologies, investigating technical problems and helping customers
Demonstrated ability to accept feedback, engage in self-reflection and transform that process into performance improvement
Practical experience in Information Technology, Engineering, or related technical field
2-4 years of technical support or software troubleshooting experience
Experience with SQL databases and basic query writing
Familiarity with Windows and/or Linux server environments
Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
Customer service orientation with patience and empathy
Ability to work independently and manage multiple cases simultaneously
Willingness to learn new technologies and adapt to changing environments
Company
Transact Campus
Transact Campus provides comprehensive campus commerce solutions, enhancing convenience and operational efficiency.
501-1000 employees
H1B Sponsorship
Transact Campus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (2)
2022 (3)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-15Acquired
Leadership Team
Chris Setcos
SVP Partnerships and M&A- Transact+CBORD
Chris Burton
Account Executive
Recent News
2025-12-04
2025-12-02
Company data provided by crunchbase