Gateway Fiber · 14 hours ago
Billing & Collection Specialist
O'Fallon, MO
Full-time
Onsite
Mid Level
3+ years expGateway Fiber is creating a leading, national fiber-to-the-home platform and is seeking a Billing & Collection Specialist. This role involves communication with customers to resolve billing and payment discrepancies while maintaining positive relationships and ensuring adherence to company policies and procedures.
InternetReal EstateResidentialWireless
Hiring Manager
Kaylee West
Responsibilities
Ensure accuracy and timeliness of all billing-related activities and billing cycle processing
Payment research & reconciliation
Manage inbound inquiries related to billing, payments, promotions, and account updates, ensuring timely and accurate resolution
Adjusting customer payments in the accounts receivable system to ensure accounts are credited correctly
Collaborate with Customer Service managing inbound inquiries related to billing, payments, promotions, and account updates, ensuring timely and accurate resolution
Collaborate with the Revenue Operations team to monitor aging reports, identify overdue accounts, and prioritize outreach
Partner with Revenue Ops to resolve escalated billing or payment discrepancies requiring cross‑departmental coordination
Escalate severe delinquency cases to management or legal resources as appropriate
Maintain thorough and accurate documentation of all billing and collections activity, ensuring audit‑ready records
Prepare reporting on resolution rates, collection outcomes, and trends in billing issues to support continuous improvement
Qualification
Required
High school diploma required
3+ years in billing, collections, or accounts receivable roles
Proficiency with accounting or billing software
Strong command of Microsoft Office, especially Excel
Excellent verbal and written communication skills
Strong problem‑solving, conflict‑resolution, and negotiation skills
Ability to manage multiple priorities in a fast‑paced, customer‑focused environment
Ability to work cross-functionally under time sensitive conditions
Understanding of AR processes and relevant billing/compliance standards
Preferred
Associate or Bachelor's in Finance, Accounting, or related field
BroadHub and NetSuite familiarity
Benefits
Medical
Dental
Vision
Paid time-off
Flexible environment
Company
Gateway Fiber
Gateway Fiber provides fiber optic internet services for businesses and residents.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$250.5M2025-02-03Acquired
2024-12-02Debt Financing· $75M
2024-05-24Debt Financing· $175.5M
Leadership Team
Heath Sellenriek
Chief Executive Officer
Betsy Toney
Chief Financial Officer
Recent News
2025-10-22
2025-08-13
Morningstar.com
2025-07-25
Company data provided by crunchbase