AppleOne Employment Services · 19 hours ago
Information Technology Support Specialist
Pittsburgh, PA
Contract
Onsite
New Grad, Entry LevelAppleOne Employment Services is seeking an Information Technology Support Specialist to assist employees with IT issues and ensure compliance with IT policies. The role involves user support, troubleshooting, and collaboration with the IS Service Desk to resolve complex technical issues.
RecruitingStaffing Agency
Hiring Manager
Arrham Jaain
Responsibilities
Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, etc
Using BASF system () request and incident tickets
Level 2 technician who would receive tickets in the system from the Level 1 Service Desk
Assist Internal Business Partners in placing orders for hardware and software using the standard BASF tools
Qualification
Required
Assisting employees with IT issues, resolving hardware and software problems, and providing guidance on using IT tools effectively
Handling complex tickets escalated to the Service Desk, coordinating with external providers or internal teams to resolve issues
Assisting with audits, security assessments, and ensuring compliance with IT policies and standards
A monthly 30-minute IT training: Educate staff on various IT topics with focus on the use of various window applications
A good knowledge of Macros and web-based applications: Visual basic knowledge and other web-based applications
Excellent Communication Skill: Ability to patiently explain technical concepts to non-technical users
User onboarding and training: Set up new hires' workstations, accounts, permissions, and access to printers and network drives
Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying to effective emails
Strong administrative skills
Intermediate level of Microsoft Outlook Mail, Word, Excel, and PowerPoint
Support of Special Purpose imaged pc's, connecting PC's to special manufacturing equipment, working with external vendors to get additional support. Critical thinking skills and problem-solving ability
Time management skills
Working as part of a team of people, have experience in a business environment as a Team player
Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience
Ability to multi-task and work in a fast-paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes
Provide basic end user support for Special Purpose PC's, common configuration topics for standard PC's and smartphones, printing, etc
Using BASF system () request and incident tickets
Level 2 technician who would receive tickets in the system from the Level 1 Service Desk
Assist Internal Business Partners in placing orders for hardware and software using the standard BASF tools
Company
AppleOne Employment Services
A full-service employment company.
Founded in 1964
1001-5000 employees
H1B Sponsorship
AppleOne Employment Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Julio Ramirez, CSP
Staffing Partner
Veronica Vasquez-Gomez (She/Her)
Recruiting Partner
Company data provided by crunchbase