Packback · 1 day ago
Senior Revenue Operations Analyst
United States
Full-time
Remote
Senior Level
$73K/yr - $85K/yr
5+ years expPackback is a company focused on empowering students through innovative educational technology. The Senior Revenue Operations Analyst plays a critical role in shaping the strategic direction of the organization by identifying friction points in sales and customer success funnels and translating data into actionable recommendations for senior leadership.
Big DataEdTechEducationRecruiting
No H1B
Responsibilities
Ability to independently query, validate, and analyze revenue-related data using SQL to support forecasting, pipeline management, GTM performance analysis, and executive reporting
Own end-to-end analysis of sales, retention, expansion, and customer success funnels/processes to identify bottlenecks, inefficiencies, and revenue leakage
Proactively translates raw CRM, product, and financial data into actionable insights for senior leadership and the executive team, clearly tying observed performance issues to root causes and potential solutions
Develop, maintain, and evolve executive, senior management, team lead and individual performance level dashboards/reports in Salesforce and Lightdash, ensuring clarity, accuracy, and relevance
Define, track, and interpret key revenue KPIs, providing clear narratives around trends, risks, and opportunities
Act as a strategic thought partner to senior Sales, Customer Success, Finance, and Executive leaders, supporting data-backed planning and decision-making
Lead cross-functional RevOps initiatives from problem definition through solution design and implementation, with clear scopes, success criteria, and timelines
Evaluate and recommend process, system, data collection/availability and structural improvements (e.g., funnel design, handoffs, forecasting methodology, territory models, data gap closures, etc)
Present complex analyses and recommendations to C-suite and senior leadership audiences in a concise, compelling manner
Mentor and coach junior Revenue Operations team members on analysis techniques, reporting best practices, and problem-solving approaches
Support revenue team leaders and frontline managers by enabling self-serve access to insights and clear operational guidance
Reinforce adoption and compliance with established revenue processes to drive consistency and performance
Qualification
Required
5+ years of experience in Revenue Operations, Sales Operations, or Analytics roles supporting revenue teams
3+ years of experience building executive-ready dashboards in Lightdash or similar BI tools (Looker, Tableau, Mode)
Advanced SQL proficiency with experience querying large datasets and performing complex funnel, pipeline, and performance analysis
Advanced Salesforce experience, including data model understanding, reporting, dashboards, pipeline management, and forecast support
Proven experience analyzing end-to-end sales and customer success funnels and presenting data-backed insights to senior leadership and C-suite
Demonstrated ability to independently lead RevOps initiatives from problem definition through implementation with measurable business impact
Experience mentoring or coaching junior analysts or RevOps team members
Preferred
Experience working in SaaS and/or Higher Education is strongly preferred
Benefits
12 weeks of paid leave for welcoming new children
Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
401k plan (with employer matching)
Flexible + Remote Work Opportunities
Unlimited Paid Time Off (PTO)
Employer Assistance Program (EAP)
Calm and DoorDash subscriptions
Company
Packback
Packback is a Q&A learning platform powered by a proprietary A.I. to quantify and improve critical thinking skills in college students.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.7MKey Investors
PSG EquityUniversity VenturesHPA (Hyde Park Angels)
2024-03-21Private Equity
2019-01-29Series B· $2.5M
2018-01-31Series A· $4.2M
Leadership Team
Jessica Tenuta
Cofounder | Chief Product Officer
Kasey Gandham
Cofounder
Recent News
2025-08-05
Government Technology US
2025-07-22
Company data provided by crunchbase