StepChange Debt Charity · 6 hours ago
Customer Service Advisor
Newcastle, CA
Full-time
Hybrid
New Grad, Entry LevelStepChange Debt Charity is dedicated to helping individuals manage their financial situations. As a DMS Advisor, you will support clients and creditors through various communication channels, providing guidance and assistance to help clients regain control over their financial well-being.
CharityLendingNon Profit
Responsibilities
Support clients and creditors across phone, email, webchat and post
Take ownership of queries and aim for first‑time resolution
Identify vulnerable clients and respond with empathy and care
Update systems accurately and follow GDPR requirements
Signpost clients to specialist teams or external support when needed
Stay informed on policy, process and legislative updates
Work towards performance goals with ongoing coaching and development
Qualification
Required
Support clients and creditors across phone, email, webchat and post
Take ownership of queries and aim for first‑time resolution
Identify vulnerable clients and respond with empathy and care
Update systems accurately and follow GDPR requirements
Signpost clients to specialist teams or external support when needed
Stay informed on policy, process and legislative updates
Work towards performance goals with ongoing coaching and development
Bring calm, clarity, and compassion to every interaction
Communicate confidently and simplify complex information
Stay steady under pressure
Comfortable using digital systems and open to learning new tools
Company
StepChange Debt Charity
StepChange Debt Charity is a registered charity offering free, confidential advice and support about debt
Founded in 1993
1,001-5,000 employees
Funding
Current Stage
Late StageRecent News
Financial Sector Technology
2025-11-06
2025-11-05
Company data provided by crunchbase