HOK · 23 hours ago
ATG-Information Tech - IT Support Specialist
Atlanta, GA, USA
Full-time
Onsite
Entry Level
2+ years expHOK is a global design, architecture, engineering, and planning firm dedicated to improving people's lives and serving clients. They are seeking a full-time IT Support Specialist to provide Tier 1 helpdesk support, troubleshoot hardware and software issues, and maintain IT equipment performance.
ArchitectureCivil Engineering
Responsibilities
Serve as the first point of contact for IT support through Tier 1 helpdesk support
Troubleshoot and resolve hardware and software issues for internal users
Monitor and maintain performance of computers, peripherals, and associated systems
Set up and configure new user equipment, including moves, adds, and changes
Perform minor hardware and software repairs, adhering to company standards
Maintain accurate inventory and account records
Read technical documentation and collaborate with users to diagnose and resolve issues
Escalate complex problems to vendors or senior technical staff as needed
Train users on proper use of hardware, software, and systems
Recommend system upgrades or changes based on user needs and performance monitoring
Participate in efforts to improve service quality, reduce resolution time, and enhance operational efficiency
Provide occasional after-hours and weekend support
Deliver Tier 2 support for mobile devices, personal storage devices, headsets, and peripherals
Support HOK’s commitment to environmental responsibility through sustainable work practices
Qualification
Required
Solid understanding of core PC hardware components
Intermediate knowledge of Microsoft networking protocols
Familiarity with basic scripting languages (e.g., PowerShell, Bash)
Exposure to voice and data telecom systems
Experience supporting remote access technologies (VPN, RDP, etc.)
Proficiency in Microsoft Office applications
Ability to set up, troubleshoot, and operate a variety of IT equipment
Detail-oriented with strong organizational skills
Effective communicator—capable of explaining technical issues clearly, both in writing and verbally
Associate's degree in IT or related field, or equivalent combination of education and hands-on experience
Minimum 2 years of experience in IT support or help desk role
Experience using an electronic help desk/ticketing system
Preferred
Certifications in Microsoft and/or Cisco technologies (e.g., CompTIA, MCSA, CCNA)
Benefits
10 paid holidays (including 2 floating holidays)
Minimum of 4 weeks of paid time off with a cash out option
Comprehensive medical, dental, and vision coverage
Free mental wellness resources
Life and AD&D coverage
Short and long-term disability benefits
4 weeks of paid parental leave
Fertility coverage
Matching contributions to our 401(K) plan
Financial support and study prep for licensure exams
CEU credit opportunities
Mentorship programs
Paid professional memberships
Company
HOK
HOK is an international architecture and engineering firm.
1001-5000 employees
H1B Sponsorship
HOK has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
C
Cuneyt Tamam
CEO
Recent News
Business Insider
2025-11-09
Sports Business Journal
2025-11-01
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2025-10-17
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