Orb · 10 hours ago
Implementation Architect
Brooklyn, NY
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $175K/yr
4+ years expOrb is transforming how modern AI and software companies monetize at scale, and they are seeking an Implementation Architect to join their Forward Deployed Engineering team. This role involves owning the technical post-sales journey, guiding customers through their billing integration, and advocating for product improvements based on customer feedback.
Artificial Intelligence (AI)BillingSoftware
Responsibilities
Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
Troubleshoot implementation challenges and unblock customers when they get stuck
Serve as the ongoing technical point of contact for strategic accounts
Partner with Customer Success to ensure smooth handoffs and long-term customer health
Build trusted relationships with customer engineering, finance, and product teams
Identify patterns where multiple customers hit the same friction points and advocate for product improvements
Contribute to documentation, best practices, and reference architectures that accelerate future implementations
Qualification
Required
4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
Comfortable with SQL and navigating complex data relationships
Track record of owning customer relationships through implementation and onboarding
Proven ability to translate between business requirements and technical architecture
You don't need to write production code, but you're fluent in technical conversations with engineering teams
You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
You see problems through to resolution and take accountability for customer outcomes, not just deliverables
You dig into the 'why' behind customer requests and don't stop at surface-level answers
You move fast and figure things out—our team motto is 'you can just do things'
You spot patterns across engagements and push for solutions that scale
Benefits
Excellent medical, dental, and vision insurance
One Medical membership
Unlimited PTO plus an additional week off between Christmas and New Year’s
401k plan
16-week paid parental leave with equity vesting
Commuter stipend
Catered lunches in the office
Annual learning & development stipend
Meaningful equity in the form of stock options
Company
Orb
Orb is the modern billing infrastructure powering revenue workflows for the next wave of AI and software companies.
51-200 employees
H1B Sponsorship
Orb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$48.8MKey Investors
Mayfield FundMenlo VenturesGreylock
2024-09-17Series B· $25M
2023-03-29Series A· $14M
2021-09-29Seed· $4.7M
Leadership Team
Alvaro Morales
Co-founder & CEO
Kshitij Grover
Co-Founder
Recent News
2026-01-05
2025-09-23
EIN Presswire
2025-09-12
Company data provided by crunchbase