NTT DATA North America · 21 hours ago
Network Operations Center Manager
Annapolis, MD
Full-time
Onsite
Senior Level, Lead/Staff
$109K/yr - $182K/yr
10+ years expNTT DATA North America is seeking a highly experienced Network Operations Center (NOC) Manager to lead their 24x7x365 operations center supporting public sector networks. The role involves managing the NOC team, ensuring operational excellence, and driving strategic improvements in network performance.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Direct daily operations of the 24x7x365 NOC
Ensure all incidents, service requests, and outage events are handled in accordance with SLAs
Maintain operational discipline, documentation accuracy, and real-time service visibility
Supervise NOC staff, shift leads, analysts, and escalation resources
Oversee monitoring coverage, alert accuracy, and event correlation
Approve and enforce NOC SOPs, alerting rules, and ticketing workflows
Coordinate with Engineering, Service Assurance, Firewall teams, ISP/OSP field teams, and DoIT
Lead response efforts for Priority 1 and Priority 2 incidents
Deliver operational reports, KPIs, and executive dashboards
Oversee NOC training programs, certification paths, and competency development
NOC and Team Leadership - Manage and schedule 24x7x365 NOC and maintenance staff, ensuring training, readiness and performance accountability
Incident Management - Direct detection, escalation and resolution of incidents, lead incident bridges and coordinate restoration efforts
Service Continuity and SLA Compliance - Facilitate uninterrupted network operations and maintain service levels through proactive monitoring and issue mitigation
Maintenance and Change Management - Plan, coordinate and execute scheduled maintenance activities, lead change management process with proper approvals and testing
Problem Management - Conduct Root Cause analyses (RCAs) and implement permanent corrective actions to prevent recurrence
Provisioning and Implementation Oversight - Manage deployment of new services, circuits and network devices and ensure quality and timeliness
Performance Monitoring and Reporting - Track and analyze network KPIs, maintain performance dashboards for internal and customer reporting
Continuous Improvement - Implement process improvements and introduce tools/automation to enhance operational efficiency
Qualification
Required
Minimum 5 years as an IT Operations Center Manager
Minimum 10 years of experience in network operations, including at least 5 years managing a Net Operations Center (NOC) or similar 24x7X365 operations team
Minimum 5 years monitoring and managing configuration of 500+ network devices
Minimum 5 years monitoring and managing a virtual server environment
Strong technical expertise in networking and fiber technologies
Current ITIL Foundation certification
Must possess a bachelor's degree in computer science, information systems or related field. Equivalent work experience of five (5) years may be substituted for a degree
At least five (5) years of experience in network operations, monitoring, troubleshooting and/or provisioning, including at least two (2) years in a managerial or supervisory role
Proven leadership of 24x7x365 enterprise-class operations
Strong understanding of ITIL best practices, incident management and service operations
Preferred
One Intermediate-level ITIL certification preferred
PMP (Project Management Professional) or PgMP (Program Management Professional)
Cisco Certifications (CCNP, CCIE) for advanced networking expertise
CompTIA Network+, Security+, or CySA+ for foundational and security knowledge
Fiber Optic Technician Certification (CFOT or equivalent)
AWS Certified Solutions Architect or Azure Network Engineer Associate for cloud networking
Certified Information Systems Security Professional (CISSP) for security leadership
Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) for network environments
Knowledge of network automation and orchestration tools (e.g., Ansible, Python scripting)
Familiarity with Zero Trust Architecture and advanced cybersecurity frameworks
Strong vendor and contract negotiation skills for fiber and networking services
Ability to manage multi-site network deployments and large-scale fiber rollouts
Experience with large-scale network migrations, upgrades, and service transitions
Benefits
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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