American Integrity Insurance Company · 23 hours ago
Client Services Specialist
Tampa, FL
Full-time
Onsite
Entry Level
2+ years expAmerican Integrity Insurance Company is a leading provider of homeowners insurance, serving over 400,000 policyholders across the Southeast. The Client Services Specialist role involves responding to inquiries from agents and customers, providing accurate information, and maintaining a high level of customer service.
Insurance
Responsibilities
Respond to inquiries and questions from agents, customers and internal departments via text, chat, email, and phone
Provide agents and insured customers accurate information
Research and resolve issues
Answer calls professionally and expediently
Provide administrative, general office and clerical services as required
Process mail and all other correspondence
Participate in projects/assignments that support policy services
Maintain a superior level of customer service provided to all clients
Qualification
Required
Two (2) years of personal lines experience, or contact center experience, or a combination of education and experience required
Proven ability in customer service required
Ability to communicate interpersonally with individuals and groups via telephone and in writing
Ability to communicate effectively with a wide variety of technical / professional / consumer clients
Ability to develop and maintain open and trusting working relationships with clients / agents in order to gather pertinent information
Ability to balance timeliness and accuracy
Ability to listen and communicate clearly while maintaining proper confidentiality
Strong decision-making and problem solving skills
Ability to innovate regarding methods and approaches to existing and future work processes
Ability to be resourceful in information gathering and assess information for the best possible decision
Preferred
Associate's Degree preferred
Florida licenses 20-44 (Personal Lines), 2-20 (General Lines), or 4-40 (Customer Service) preferred
Demonstrated skills in the use of computer software applications
Familiarity with various types of insurance policies preferred
Company
American Integrity Insurance Company
American Integrity Insurance Company is an insurance company specializing in homeowners and property insurance products.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2025-11-19Post Ipo Secondary· $60M
2025-05-08IPO
Leadership Team
Robert Ritchie
Founder and Chief Executive Officer
Jon Ritchie
President
Recent News
globallegalchronicle.com
2025-11-26
2025-11-20
2025-11-19
Company data provided by crunchbase