Technical Support Specialist (Spanish) jobs in United States
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Ledgent Technology · 14 hours ago

Technical Support Specialist (Spanish)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$23/hr - $23/hr
date2+ years exp

Ledgent Technology is seeking a Technical Support Specialist who will provide support via telephone, email, and remote access for PC-based systems. The role involves responding to customer inquiries, documenting product-related issues, and assisting in training new employees.

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Hiring Manager
Katie Cloninger
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Responsibilities

Respond via telephone, email, written and remote computer communication regarding installation, operation and maintenance of PC based system
Document accurately and completely all product-related problems in a call tracking system in accordance with guidelines
Maintain through and current knowledge of PC based software, hardware and industry trends
Respond to customers politely, and maintain a professional, helpful attitude at all times
Document and forward possible electronic product enhancements to product management
Assist management in training new employees and daily operational duties
Additional duties and special projects may be required and assigned in this position

Qualification

Troubleshooting Microsoft WindowsPC hardware supportMicrosoft operating systemsMicrosoft network systemsBusiness management system supportBasic accounting principlesEffective communication

Required

At least two years of college, technical school training or previous job experience
Minimum of one-year phone support experience for PC software and hardware
Minimum of one-year hands-on experience working with PC hardware, and Microsoft operating systems
Minimum of two years' experience troubleshooting Microsoft Windows and windows-based software applications
Working knowledge of Microsoft network systems
Effective written and oral communication

Preferred

Previous experience supporting a PC based business management system
Knowledge of basic business accounting principles

Company

Ledgent Technology

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Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
dateFounded in 1994
location
Orange, CA, US
people-size501-1000 employees
web-link
https://www.ledgenttech.com

Funding

Current Stage
Late Stage
Company data provided by crunchbase