Duck Creek Technologies · 10 hours ago
Application Support Manager - Remote
United States
Full-time
Remote
Senior Level
$92K/yr - $149K/yr
5+ years expDuck Creek Technologies is an insurance industry leader, driving transformation and delivering modern SaaS solutions. The Application Support Manager is responsible for managing the performance, reliability, and operational support of the company's software applications globally, overseeing critical support processes and ensuring seamless functionality across applications.
FinanceInsuranceInsurTechProperty InsuranceProperty ManagementSoftware
Responsibilities
Monitor and manage the operational performance of all enterprise applications, ensuring their availability and reliability
Provide advanced application support for critical incidents and problems, including troubleshooting and root cause analysis
Collaborate with cross-functional teams to identify, analyze, and resolve technical issues that impact application functionality
Develop and implement best practices and processes for application monitoring, issue escalation, and resolution
Coordinate with product development teams to ensure timely updates, patches, and releases to the applications
Manage incident, problem, and change management processes, ensuring timely resolution and minimizing service disruptions
Ensure adherence to service level agreements (SLAs) for application availability, response times, and problem resolution
Utilize performance monitoring tools and analytics to identify trends, potential risks, and areas for improvement
Lead efforts to optimize application support processes and workflows, ensuring alignment with business needs
Collaborate with IT infrastructure and operations teams to ensure seamless integration and performance of applications within the overall IT environment
Manage the implementation and deployment of application updates, ensuring minimal disruption to production environments
Create and maintain comprehensive documentation of application support processes, troubleshooting guides, and resolution steps
Perform all other duties and activities as required
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in application support, IT operations, or a related field
Preferred
Experience with Duck Creek Technologies products or similar enterprise software solutions
Knowledge of IT service management frameworks, such as ITIL
Experience in the insurance technology sector or other related industries
Benefits
Flexible work environment
Medical, dental, vision, life and disability insurance
401(k) Retirement Plan
Flexible Spending & Health Savings Account
Paid holidays, vacation, and volunteer time
Employee Assistance Program And Other Benefits.
Company
Duck Creek Technologies
Duck Creek Technologies is a software company that provides property and casualty insurance solutions for individuals and businesses.
1001-5000 employees
H1B Sponsorship
Duck Creek Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (28)
2023 (26)
2022 (41)
2021 (47)
2020 (72)
Funding
Current Stage
Public CompanyTotal Funding
$357MKey Investors
Pequot Capital
2023-01-09Acquired
2020-08-13IPO
2020-06-10Private Equity· $230M
Leadership Team
Hardeep Gulati
Chief Executive Officer
Rajesh Raheja
Chief Technology Officer
Recent News
Company data provided by crunchbase