Convergint · 9 hours ago
Service Billing Coordinator
Westerville, Ohio, United States
Full-time
Onsite
New Grad, Entry LevelConvergint is a global service-based systems integrator with a mission to be the best service provider for their customers. They are seeking a Service Billing Coordinator to handle customer service calls, coordinate service with technicians, and manage service contracts and invoicing processes.
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Responsibilities
Processes completed work order tickets and invoices according to CTC guidelines and customer playbook
Completes service contract (including maintenance and software support CSPs) renewal and invoicing process. Ensures internal records of contract SOW are clearly defined and managed for each customer
Attends weekly planning sessions and conducts weekly service paperwork reconciliation
Works with Service Manager to help manage annual preventative maintenance/inspection list and coordinate technician schedule to accommodate
Handle incoming customer calls including service dispatching (backup to dispatch Service Coordinator), tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling general enquiries. May provide support and backup for other areas of the business. May handle calls after hours
May participate in quality assurance calls/inquiries to customers as needed
May provide Service Quotes to customers with the assistance of the supervisor
Completes projects and special assignments by determining priorities, managing time, and making adjustments to plans
Performs other duties and responsibilities as requested or required
Qualification
Required
Exceptional telephone and personal customer service skills and ability to work under pressure
Excellent Microsoft Outlook, Excel, and Word skills
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc
Solid organizational skills and the ability to handle multiple projects tasks simultaneously
Excellent attention to detail
Strong verbal, written and interpersonal communication skills
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
Shows initiative – regularly engages in proactive behavior and looks for opportunities
Strong ability to facilitate a collaborative working environment for customers and team members
Education: College degree, trade school or equivalent experience
Diploma and/or certificate in Business Administration or related office experience
Preferred
Dispatch and customer service training
Previous call center, dispatch, or administrative experience
Experience in a construction industry environment
Benefits
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Company
Convergint
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.
Founded in 2001
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$66.7M2021-12-16Secondary Market
2018-08-27Series Unknown· $19.74M
2018-06-29Series Unknown· $46.96M
Leadership Team
Ann Fandozzi
Chief Executive Officer
Eric Jacobs
Chief Financial Officer
Recent News
2025-07-16
Company data provided by crunchbase