SMS Data Products Group, Inc. · 1 week ago
Client Support Technician
Albuquerque, NM
Full-time
Onsite
New Grad, Entry LevelSMS Data Products Group, Inc. is a dynamic systems integrator established in 1976, delivering talented teams and innovative solutions to support customers’ missions. The Client Support Technician is responsible for providing Tier 1 support, answering user inquiries, managing help desk tickets, and maintaining documentation for IT processes.
GovernmentHardwareInformation TechnologySoftwareTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs
Create, update and close out help desk tickets
Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
Creates and Maintains required documentation of Tier 1 processes and SOPs
Tracking and auditing of physical IT assets and software
Printer administration from local device, up to server administration
Security group management associated with NTFS file permissions
SharePoint Site Administration and user access requests
Qualification
Required
Applicant must possess refined critical thinking skills, should be a self-starter, and may direct the activities of other team members, diplomatic, multi-task capable, adaptive to a dynamic environment, dependable and reliable
The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting
Familiarity with Windows Operating system and Microsoft Office Suite
Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems
Adaptability in learning and supporting new software
The physical demands associated with this position include walking, bending over, stooping, lifting, & carrying heavy materials and objects (up to 30 lbs.). Must be able to work at heights from a ladder to reach cables and devices installed in ceilings and hard to reach places
Must be able to operate network test equipment, AV equipment, and use power tool
DoD Secret clearance is required or the ability to obtain an Interim Secret clearance prior to start
Minimum DoD 8570/8140 IAT-I + CE certification required
Must possess a valid state driver's license and be capable of operating a motor vehicle
Preferred
Prior experience in a government consulting services environment is preferred
Familiarity with creating/updating Remedy tickets is preferred
Familiarity with troubleshooting printers and multi-function devices
Familiarity with the setup of Video Teleconferencing systems
Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types
Familiarity with Account Permissions/Provisioning
Company
SMS Data Products Group, Inc.
As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation.
Founded in 1976
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Rosecan
President & CEO
Chuck Luedke
Chief Technology Officer
Company data provided by crunchbase