Volunteers of America Los Angeles · 18 hours ago
Program Manager II MC
Los Angeles, CA
Full-time
Onsite
Senior Level
$76K/yr - $80K/yr
5+ years expVolunteers of America Los Angeles is a non-profit organization dedicated to helping vulnerable individuals and families. The Program Manager II will oversee program development, manage budgets, and coordinate community resources to fulfill the program's goals and objectives.
Non ProfitSocial
No H1B
Responsibilities
Develop and manage program budget, program development, performance goals, and service delivery at the SUD residential treatment program in accordance with stated grant requirements
Develop program policies, procedures, plans, and associated communications needed to operate the shelter
Proactively manage the shelter, identify potential crises, and devise contingency plans
Develop best practices and tools for management of the shelter
Supervising the facility operations
Coordinate day-to-day operations of SUD staff, overseeing intake, creation of service plans for clients
Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
Train, coach, and manage the services team on program requirements, tools, and methods to meet those requirements
Effectively communicate project expectation to team members and management in a timely and clear fashion
Plan, conduct and record required in-service training
Delegate tasks and responsibilities to appropriate personnel
Manage multiple teams of staff engaged in various programs
Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided
Ensure program(s) interim and final goals and requirements are achieved
Evaluate program effectiveness; make proposals to senior management
Prepare monthly budget reports and proposals
Estimate and allocate resources that participants may need in order to achieve project goals
Create and analyze budget, reports, and program goals
Keep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basis
Collaborate with community partners for services and housing opportunities to program participants
Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
Plan and participate in community outreach efforts to gain and maintain community support for shelter
Develop program policies, procedure plans, and associated communications documents
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Develop best practices and tools for project execution and management
Train, coach, and manage DV Services team on program requirements, tools, and methods to meet those requirements
Manage multiple teams of staff performing service functions
Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis
Collaborates with other service providers to link various programs to community resources and supportive services
Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities
Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources
Identifies better, faster, more efficient ways to achieve the mission of Angel Step Too/SCADP
Community Outreach
Coaches and mentors junior staff
Other duties as required and is subject to change at any time
Qualification
Required
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)
AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE) (315 hours coursework + 2040-3000 hours supervised on the job training)
5 years of experience in Social Services Program Management, Coordination or Supervision
Minimum of 3 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
Budget Management / Oversight Experience
Experience managing programs with over 10 staff, serving clients with multiple modalities
Preferred
Master of Social Work or discipline related to Program services
History of working with multiple community partners, existing relationships a major plus
Experience connecting clients to community and government resources
Experience serving the target community (victims of Domestic Violence)
Bilingual in English and Spanish
Well informed of organizational priorities and procedures
Knowledge about community resources
Knowledge of Housing First Model and Harm Reduction Model
Experience with HMIS and other relevant databases used by partner service providers
Company
Volunteers of America Los Angeles
VOALA is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jordan Vasquez
People Operations Business Partner
Vanessa Brown
People Relations Partner Specialist
Recent News
2022-06-14
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