ServiceNow · 1 day ago
Manager, Product Design, IT Service Management
Building A,B,C 2225 Lawson Lane, Santa Clara, CALIFORNIA, United States
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$166K/yr - $291K/yr
8+ years expServiceNow is a global market leader in IT services, leveraging innovative AI-enhanced technology. The Manager of Product Design for ITSM will lead a global team of UX designers to create user-centered product experiences, ensuring effective collaboration with product management and engineering.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead, mentor, and inspire a global team of UX designers, fostering a collaborative, innovative, and high-performance design culture
Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs
Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design
Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities
Ensure effective collaboration between designers, product managers, engineers, and researchers to deliver cohesive, end-to-end user-centered experiences
Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps
Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution
Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making
Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency
Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale
Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality
Qualification
Required
BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications
Experience in user experience design or industry experience (corporate, software, web or agency)
Preferred
3+ years of experience managing people and/or leading design teams
8+ years of experience in UX Design and/or Interaction Design field
Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems
A portfolio of work samples representing your work and approach
Strong skills and experience in Enterprise Design, AI/ML, and Analytics
Ability to understand and distill complex problems into clean solutions
Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
Expected to demonstrate a high level of initiative, good sense of humor, and a 'make it work' ethos
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase