Four Seasons Hotels and Resorts · 17 hours ago
Front Desk Manager
Westlake Village, CA
Full-time
Onsite
Mid, Senior Level
$82K/yr - $87K/yr
2+ years expFour Seasons Hotels and Resorts is a luxury hospitality company committed to exceptional guest experiences. The Front Desk Manager will lead the Front Desk, Guest Services, and Concierge teams, ensuring seamless operations and delivering personalized service to guests.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations
Coach and guide Front office team members, including the Assistant Managers, Front Desk Agents, and Concierge, providing performance feedback and development support
Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications
Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity
Ensure financial accuracy, credit compliance, and daily cashier balancing
Monitors room inventory, availability, and guest preferences to optimize occupancy and satisfaction
Act as the senior operational leader when needed, responding confidently to emergencies and guest-impacting situations
Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications
Qualification
Required
Minimum of 2–3 years of Management experience within Luxury Hospitality
Exceptional leadership, organizational, and interpersonal skills with the ability to motivate diverse teams, fostering a culture of respect, collaboration, and continuous improvement
Strong leadership, coaching, and team-building abilities
Excellent communication, problem-solving skills, and guest-focused mindset
Exceptional interpersonal and customer service skills, with a natural ability to engage and connect with guests
Successful candidate must possess legal work authorization in the United States
Preferred
Proficiency with hotel PMS systems (Opera experience highly preferred)
Experience working with Forbes Travel Guide standards is an advantage
Fluent in written and spoken English; additional languages a plus
Benefits
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
Company data provided by crunchbase