Anthropic · 9 hours ago
Customer Success Manager, Public Sector
NYC Metro Area
Full-time
Hybrid
Senior Level
$200K/yr - $260K/yr
5+ years expAnthropic is on a mission to create reliable and beneficial AI systems, and they are seeking a Customer Success Manager for the Public Sector. This role involves building strategic partnerships with government customers to help them harness AI capabilities and drive mission impact.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Build trusting, strategic relationships with government stakeholders—from agency CIOs and ISSMs to mission operators—to understand their objectives and identify opportunities for optimization and expansion
Become an expert in Anthropic's products across API, Claude for Government, and Claude Code, understanding the technical nuances, compliance requirements (FedRAMP, IL5, HIPAA), and best practices for government deployment
Monitor usage patterns and proactively drive adoption—identifying optimization opportunities, addressing underutilization across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and mission workflows
Develop and execute change management strategies appropriate for government organizational cultures, driving adoption through Train the Trainer programs, Center of Excellence development, and enablement that respects government capacity constraints
Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new features (MCP, Skills, data classification), and engaging Product PMs
Document and quantify value realized through mission impact outcomes, operational efficiency gains, and ROI metrics that resonate with government leadership and appropriators
Own the customer experience across their lifecycle—managing comprehensive account and success plans grounded in agency mission objectives, conducting Executive Business Reviews, and serving as the primary conduit between the customer and Anthropic
Partner with Applied AI team members embedded in accounts to identify hero workflows that demonstrate mission transformation (e.g., 'Claude processes benefits claims 10x faster’)
Qualification
Required
5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, or similar), with strong preference for experience supporting government customers—including federal civilian, state/local, or national security organizations
Understanding of government procurement, compliance frameworks (FedRAMP, StateRAMP, IL5), and the unique constraints of public sector technology adoption
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
Experience explaining and demonstrating technical products to various audiences—from developers to agency executives to Congressional staff
Strategic mindset to identify mission transformation opportunities and translate them into actionable expansion plans
Strong cross-functional collaboration skills with ability to advocate effectively for customer needs while navigating complex internal and external stakeholder dynamics
Passion for AI and interest in responsible development of advanced systems for public benefit
A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality—you're a true team player
Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience
Preferred
For National Security accounts: Active or ability to obtain TS/SCI clearance preferred
Benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
Co-Founder and CEO
Daniela Amodei
President and co-founder
Recent News
2026-01-25
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2026-01-25
2026-01-25
Company data provided by crunchbase