Support Technician- Open to CSULB Employees only jobs in United States
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California State University, Long Beach · 16 hours ago

Support Technician- Open to CSULB Employees only

California State University, Long Beach (CSULB) is a vibrant community known for its commitment to student success and innovation. The Technology Support Specialist provides on-site and remote support to users in the College of Health and Human Services, focusing on installations, maintenance, and repairs of computer hardware and software.

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Responsibilities

Technology Support: Communicate effectively with users to understand their needs and provide assistance
Computer Deployment: Plan, coordinate, and execute the deployment of new and upgraded computer hardware and software
Provide support for operating systems, productivity software, and other software used by the College of Health and Human Services

Qualification

Computer hardware supportOperating systems supportSoftware troubleshootingMicrosoft Office applicationsNetworking protocolsSharePointCommunication skillsInterpersonal skillsTeamworkProblem-solving

Required

Equivalent to a bachelor's degree in computer science, Computer Engineering, Information Systems, or related technical field required
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to meet deadlines and work under pressure
Apply technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions
Use of effective communication and listening skills
Ability to communicate technical information to technically diverse audience in a clear and concise manner
Knowledge of computer technology
Ability to analyze and troubleshoot complex computer systems
Knowledge of data and file structures, database systems and related utilities, and operating systems
Knowledge of SharePoint, Microsoft Office applications, networking protocols, Windows and Apple operating systems
Ability to communicate with an ethnically and culturally diverse campus community
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures
Ability to contribute to a positive university experience for each and every student

Benefits

Generous Paid Time Off: Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
Comprehensive Health Coverage: A variety of medical, dental, and vision plans to suit your needs.
Retirement Plans: Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
Educational Benefits: Tuition fee waivers for employees and eligible dependents.
Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
Additional Perks: Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

Company

California State University, Long Beach

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Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
DensoHollywood Foreign Press Association
2024-10-30Grant
2022-07-26Grant

Leadership Team

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Olivia Naaz
Owner/CEO at Marketing agency
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Keeley Rasmussen
Co-founder LBSU FCA
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Company data provided by crunchbase