UFCU · 2 hours ago
Consumer Lending Operations Specialist
Austin, TX
Full-time
Onsite
Mid Level
3+ years expUniversity Federal Credit Union (UFCU) is Austin’s largest locally owned financial institution, dedicated to providing for the well-being of its Members. The Consumer Lending Operations Specialist serves as a subject matter expert for post-funding actions and operational functions in Consumer Lending, ensuring high quality and accurate solutions for loan issues while collaborating with internal departments and vendors.
Financial Services
Responsibilities
Perform operational functions involving payment corrections, including loan modifications, loan corrections, returned ACH and/or NSF payments, and full loan recasts
Handle Ancillary Product support for claim document requests, cancellations processing, and refunds
Perform clearing of Vehicle Buyer’s Checks (VBC) and Electronic VBCs
Monitor and take necessary action on reports from the lending system or other business units
Perform quality control auditing, tracking, error resolution, and reporting for consumer loans and on all lending lien perfection documents
Obtain payoffs for external loans and print, assemble, and mail checks to external parties while ensuring the check stock is loaded, unloaded and properly secured
Provide accurate required disclosures, loan, and transaction documents to Members
Assist with and resolve online account opening issues for Members
Process Letters of Guarantee and supplemental requests through insurance companies
Place stop payments on lost cashier’s checks and issue replacements
Actively communicate with Loan Officers to ensure quick loan finalization
Follow up with key individuals within one business day to resolve problems and respond to inquiries; provide updates and/or correct audit errors within allotted time
Apply a commitment to excellent Member service and strong interpersonal skills to build and maintain positive relationships with team members, internal partners, and various vendors
Assist Lending Member Services by handling incoming and outgoing calls and Member requests efficiently and within stated Service Level Agreement (SLA) timeframe while displaying professional telephone etiquette
Monitor levels and order office supplies
Adhere to all company policies, procedures, and business ethics codes
Complete required regulatory training as assigned
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations
Qualification
Required
High school diploma or equivalent
Minimum of three (3) years of experience in consumer lending origination, processing, or servicing
Minimum of two (2) years of effectively using multiple computer programs simultaneously
Experience analyzing complex financial information
Experience with accounting, credit, and lending principles
Experience utilizing loan origination software
Familiarity with posting funds and performing transactions from general ledgers
Must be bondable
Preferred
Bachelor's degree in business, finance or related field
Experience with Symitar (Episys), Crystal Reports, or other SQL query software
Experience with handling lending ancillary products, lien paperwork and requirements
Experience with credit union products and services, policies, procedures, laws, and regulations beyond those in Consumer Lending
Bilingual in English and Spanish
Credit Union or financial industry experience
Company
UFCU
Empowering our Members to achieve financial success and brighter futures. Federally Insured by NCUA. Equal Housing Lender.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Crowl
CEO & President
Rhonda Pavlicek, MBA, CPA
Executive Vice President of Finance & Risk / Chief Financial Officer
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