CACI International Inc · 9 hours ago
ServiceNow Platform Administrator
State Farm, VA
Full-time
Onsite
Senior Level, Lead/Staff
$75K/yr - $158K/yr
10+ years expCACI International Inc is seeking a highly skilled ServiceNow Platform Administrator to support their DoD customer by implementing an enterprise IT service delivery model. The role involves managing the ServiceNow platform, contributing to development efforts, and ensuring high-quality IT service delivery.
Information TechnologyService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Primarily contribute to the IT Storefront development team, participating in daily stand-ups and related tasks, while also handling general ServiceNow platform administration duties
As a platform administrator, you are responsible for all aspects of the platform which include monitoring health, usage, operations, and performance
Maintain a sound understanding of enterprise and platform-level architecture as it relates to managing the ServiceNow instances, including the data model, integration points, and dependencies that impact Performance
Manage the patch and upgrade cycle of the platform, coordinating with various teams to ensure minimal impact
Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production, ensuring configurations and customizations are properly migrated and tested
Assist with production troubleshooting and providing logs, data, artifacts in support of the environment, including identifying performance bottlenecks, and resolving issues
Operate existing applications and features in the platform and provide production support for those areas, with an emphasis on the IT Storefront procurements portal
Assist with clone down of production over lower instances as appropriate, working with teams to identify preserver and exclusion rules to maximize clone benefits with minimal disruption to teams
Keep up to date with industry trends and developments for the administration and maintenance of the platform
Performs Architecture design and reviews as required, ensuring initiatives are aligned with future state
Identifies risks, opportunities, compliance issues, or other architectural concerns with the platform, with a strong focus on data security, privacy, and compliance regulations
Active participation in Agile sprint planning, artifact creation, sprint testing, regression testing, demonstrations, and retrospectives and solution releases as requested
Develop and maintain ServiceNow reports and dashboards to track key performance indicators (KPIs) and provide actionable insights
Integrate data from various sources into ServiceNow for comprehensive reporting
Work with stakeholders to understand their reporting needs and translate them into effective solutions
Implement data governance policies and procedures to ensure data quality and accuracy
Perform data analysis to identify trends, patterns, and anomalies in the data
Qualification
Required
Must be able to obtain and maintain a DoD Secret clearance
10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience) with at least 3 years of experience specifically focused on ServiceNow administration
Experience operating within cross-functional teams and groups
Must meet 8570 IAT Level II and/or 8140 DoD Cyber Workforce Compliance
Certified ServiceNow Administrator
Certified ServiceNow Developer
A strong interest in agile software development practices and experience delivering deployable software in short sprints
Preferred
Experience managing and maintaining e-commerce platforms within ServiceNow, including configuration, customization, and support of catalog items, order workflows, and payment gateway integrations
Ability to contribute to the development of program architecture and standards
Experience in Continuous integration, Continuous Deployment (CI/CD) and SecDevOps processes and tools
Experience with data modeling, data warehousing, and ETL processes
Strong analytical and problem-solving skills
Experience with scripting languages such as JavaScript and Python
Familiarity with data visualization tools such as Tableau or Power BI
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
Washington Technology
2026-01-25
2026-01-22
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