Onbe · 20 hours ago
Technical Solutions Support Manager
Conshohocken, Pennsylvania, United States
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $126K/yr
5+ years expOnbe is a fast-growing FinTech company that innovates in the global payments marketplace. The Technical Solutions Support Manager will support the consultative program design process, ensuring smooth implementation and collaboration with clients and technology teams to meet technical requirements and enhance the payment lifecycle experience.
FinanceFinancial ServicesMobile PaymentsPaymentsTransaction Processing
Responsibilities
Delivers the technical solutions support as a trusted advisor to external and internal teams. You will help clients integrate with Onbe by clearly documenting what was bought/sold and will provide integration guidance to partners:
Create integration and funding diagrams, API logic flows/sequencing, and program build blueprints that align with the technical and business requirements of the project and clearly articulate the construct to downstream teams like Pricing, Legal, Implementation, Operations and Account Management
Support internal and external technical discussions, answer ad-hoc questions during the opportunity lifecycle and provide guidance during client sales-related calls as needed to support both new and retention of existing business
Maintain build documentation for configuration design and API sequencing and constructs; and Technical Solution Support standard operating procedures
Support RFP/RFI responses via partnership with the Sales Enablement team, including working with internal technology and compliance teams to address configuration and solution build questions not already in our RFP database
When necessary, provide integration guidance or troubleshooting to prospects and clients technical teams during the sales process, implementations, or client life cycle
Collaborate with product, technical and growth teams on product updates, ensuring all relevant teams are informed and prepared; when necessary serve as stand in for the Sr. Manager in representing the department in product launches, enhancements and strategic initiatives
Qualification
Required
5+ years of experience in technical implementation or solutions engineering roles
Excellent communication and presentation skills, the ability to communicate complex things in a simple manner and to navigate uncertainty with confidence
Intrinsically motivated with the ability to collaboratively work with cross-functional teams in a fast-paced environment while maintaining the positive company culture
Experience working with payments, such as issuance, acquiring, program management, payouts, gateways, accounts payable automation, etc
Project management acumen, good time management skills with the ability to thrive through a rapid rate of change
Strong problem-solving skills and attention to detail, dedication to lifelong learning, bringing context to the conversation
Experience working with RESTful APIs and batch files like XML and nested-record formats
Ability to travel on a limited basis for team and company events
Benefits
Medical
Dental
Vision
Wellness
401(k) matching
Unlimited PTO
Work from anywhere
Generous parental leave
And more
Company
Onbe
Onbe is a purpose-built payment issuing platform that connects brands with consumers, workforces, and marketplaces.
201-500 employees
H1B Sponsorship
Onbe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Bala Janakiraman
Chief Executive Officer
Tracy Monson
VP, Segment Management
Recent News
Business Wire
2026-01-11
Business Wire
2026-01-05
Crowdfund Insider
2025-11-06
Company data provided by crunchbase