Crossover · 19 hours ago
AI Software Engineer, Trilogy (Remote) - $200,000/year USD
United States
Full-time
Remote
Senior Level
$200K/yr - $200K/yr
5+ years expCrossover is a company that focuses on innovative technology and customer-facing designs. They are seeking an AI Software Engineer to take ownership of an entire AI product, including customer meetings, product decisions, and production releases, while developing AI capabilities to enhance ticket resolution and sales automation.
Information Technology & Services
Responsibilities
Develop and deploy Kayako One capabilities—AI that increases ticket resolution rates, integrations with CRM/ticketing systems, reliable and scalable infrastructure, plus performance optimizations and bug resolution
Conduct weekly customer discovery sessions to convert actual pain points into product requirements and confirm product direction with real users
Create the AI sales automation infrastructure—outreach workflows, integrations with pipeline tools, automated progression through sales stages, and performance analytics
Manage deployments and operations—full-stack releases, monitoring/alerting/incident management, and AWS/database infrastructure administration
Develop and maintain an AI-powered customer support system that resolves tickets autonomously without human agents
Develop and maintain a complete AI sales pipeline that manages deals from initial contact through deal closure
Qualification
Required
Minimum 5 years of professional software development experience
Track record of owning complete products or major systems, not merely individual features
Proven experience shipping AI/LLM-powered products to production environments (not limited to prototypes or demonstrations)
Extensive AWS experience, including Lambda, S3, OpenSearch, RDS, CloudWatch, EventBridge, EC2, Route 53, CloudFront
Practical LLM/AI integration experience, including Claude/ChatGPT prompt engineering and API integration
Coding proficiency in Python, Java, and JavaScript
Working experience with MySQL database
Practical experience with Docker, deployment pipelines, and GitHub workflows
Hands-on experience with OpenAI and JWT API development
Experience managing DNS and web infrastructure
Direct customer-facing experience
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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