HP · 1 day ago
Commercial Experience Product Manager, Serviceability
Spring, Texas, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$131K/yr - $205K/yr
10+ years expHP is a company that imagines the future and transforms customer insights into extraordinary products and experiences. They are seeking an experienced product manager to lead end-to-end product and experience strategies for their Commercial PC systems, focusing on enhancing customer experiences and delivering innovative solutions.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Successful development and execution of PC Serviceability experiences within the Commercial Experiences Team
Leads telemetry-based predictive serviceability experiences that involve cross-functional, portfolio-wide coordination to provide integrated products/services/ solutions
Works with Services, Support, Warranty & Telemetry teams to help assist with the vision, strategy and roadmap for PC Serviceability products and services
Gathering and developing customer insights and analyzing future customer trends
Build a strong knowledge base of industry hardware and software market & technology trends to identify new opportunities and intersections with customer insights
Develop and drive the roadmap for end-to-end customer experiences across our commercial systems portfolio
Create strategies for how we will lead, grow and create value in our portfolio with these solutions and experiences
Provide closed-loop analysis of our strategies and performance
Create the solutions narrative and value propositions for downstream teams
Develop pricing and positioning strategies appropriate for our global markets
Collaborate with a global, cross-functional team to develop products and solutions
Work across organizations to ensure that our solutions and experiences are implemented and executed according to our strategies
Regularly recommend and pitch solutions and strategic direction to senior management
Act as an expert to downstream marketing and sales team and be called upon to help enhance communications to customers and partners
Qualification
Required
MBA or equivalent experience strongly desired
10+ years working with product marketing fundamentals
10+ years working in PC services and/or support
Proven track record of bringing successful products and solutions to market, preferably in PC services & support
Excellent leadership capabilities with ability to bring diverse groups together to move an initiative forward
Proven capability in project management and cross-functional team management
Deep customer empathy and natural curiosity about customer use cases
Telemetry and data-driven decision approach to decision-making
Excellent communication, interpersonal and management skills to interact with peers, colleagues, management and cross-functional teams
Expertise working across functional and organizational boundaries with demonstrated ability to influence and persuade outside of your organization
Strong business acumen – ability to drive a business strategy and model a solution's financial opportunity and understand performance impacts
Intuitive story-telling aptitude and narrative creation expertise
Proactive, action-oriented and resourceful problem-solving attitude
Strategic and analytical thinking skills – with experience also operating at a detailed level
Broad knowledge of marketing and marketing program implementation; knowledge of product lifecycle, in-depth knowledge of the key marketing elements (products, pricing, place and promotion)
Self-starter; ability to work independently
Strong team player with ability to fill gaps to get the job done
Preferred
Affinity for software, new technologies and PCs are a plus
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
PCMag Australia
2026-01-25
Small Business Trends
2026-01-24
Livemint.com
2026-01-24
Company data provided by crunchbase