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Milford Federal Bank · 12 hours ago

Operations Specialist

Whitinsville, MA

Full-time

Onsite

Entry Level

$18.75/hr - $28.25/hr

2+ years exp

Milford Federal Bank is seeking an Operations Specialist to provide exceptional customer service and support for their OOPS Program and Bill Payment. The role involves managing operations tasks related to the Overdraft Privilege Program and supporting the Consumer Banking and Lending Teams.

BankingFinancial ServicesLending

Responsibilities

Daily Monitoring/Updates for the Overdraft Privilege Program:

Maintain ODP (Overdraft Privilege) program limits/codes on new accounts

Prepare/mail ODP Collection notices/letters using ODP program

Contact ODP overdrawn customers at pre-determined intervals. Send Contact Managements for Oops Call outs on a weekly basis

Maintain Overdraft limits on ODP accounts>25 days overdrawn

Prepare and process ODP Fresh Start Repayment Plans

Monthly prepare charge-off for ODP overdrawn accounts and Fresh Start Repayment Plans

Review OOPS and NSF accounts that are negative with the AVP- Operations before taking action on accounts

Review monthly delinquent loans to remove OOPs from Checking accounts (if they have one)

Review monthly suspended/not qualified accounts to see if customer can be reinstated

Track closed account payments from customers and report payments to EFunds/Compliance

Report Closed Accounts for NSF to President, AVP Operations, VP Finance, SVP Consumer Banking and VP Compliance

Monitor closed accounts and remove from Bill Pay and confirm debit card is canceled

Respond to Checkfree and iBanking messages within both systems (shared responsibility with team)

Review Mobile Deposits and ATM Deposits (shared responsibility with team)

IBanking Branch Support

Process Reg E Disputes

Fed-wire Reviews

Responsible to Levies/Garnishment process

Back up for Rejected items, Load Errors, Return Deposited Items and Returned Mail

Adheres to all regulatory compliance along with banks policies and procedures

Qualification

Customer serviceBanking operationsRegulatory complianceTeam collaborationPositive attitude

Required

Provide exceptional customer service and support for our OOPS Program and Bill Payment

Provide support to our Consumer Banking and Lending Teams

Be responsible for running the OOPS program, levies, ACH Unbalanced, returned mail and other operations tasks

Position requires a positive attitude, being a team player and adapt well to a changing environment

Daily Monitoring/Updates for the Overdraft Privilege Program

Maintain ODP (Overdraft Privilege) program limits/codes on new accounts

Prepare/mail ODP Collection notices/letters using ODP program

Contact ODP overdrawn customers at pre-determined intervals

Send Contact Managements for Oops Call outs on a weekly basis

Maintain Overdraft limits on ODP accounts >25 days overdrawn