Northwestern Memorial Hospital · 12 hours ago
Unit Secretary-CTICU Full-time Evenings
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelNorthwestern Memorial Hospital is committed to delivering world-class care and is seeking a Unit Secretary for the CTICU. The Unit Secretary will serve as the receptionist for the patient care unit, coordinating information flow and assisting healthcare providers to enhance the patient experience.
Health Care
Responsibilities
Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications
Assists in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary
Recognizes difficult patient, staff and visitor situations, facilitates communication and escalates appropriately
Assists and directs patients, staff and visitors according to hospital policies
Answers the phone promptly and transfers calls according to NMH phone standards using AIDET
Effectively coordinates calls on multiple lines simultaneously
Promptly and accurately answers and responds to all patient calls within identified timeframe via the nurse call system using AIDET
Recognizes patient care requests requiring urgent attention and escalates to appropriate staff
Assures patients with communication needs are identified at the nurse call system and calls are handled appropriately
Prepares medical records on admission, discharge and transfer
Responsible for the maintenance of the patient medical record including but not limited to:
Assisting the care team in obtaining and releasing medical records
Maintains paper record and remains informed of the location
Places forms in the medical record including but not limited to discharge paperwork, outpatient records, home health orders, advanced directives and POLST
Scans appropriate forms into the electronic medical record (EMR) and notifies appropriate team members when additional documents are added to paper chart
Ensure nurse coverage is appropriately identified in EMR
Facilitates unit readiness for EMR downtime including but not limited to knowledge of downtime procedures and maintenance of appropriate forms
Assists in promptly reporting problems with EMR to the IT HELP desk
Verifies regulatory documentation at the point of care and escalates to the appropriate care team of any missing documents
Performs charge entry accurately
Performs admission, discharge, and transfer activities in a timely manner
Notifies the appropriate nursing staff and physician upon patient admission
Notifies appropriate nurse staff and physician when consulting teams arrive to the unit
Obtains patient identification if needed
Assigns appropriate caregivers in the nurse call system
Prepares patient chart: to be sent to medical records after patient discharge, for discharge to another healthcare facility, for transfer to another inpatient unit or the OR
Requests time for will-call ambulance and Medicare
Requests patient escort when appropriate
Tracks patient scheduling for tests and procedures and informs care providers of anticipated time
Tracks patient activity on and off patient care unit - monitors and updates bed tracking as appropriate
Verifies and reconciles unit census for accuracy in collaboration with charge nurse and/or Clinical Coordinator
Other duties and responsibilities supporting patient flow as delegated by unit leadership
Receives and distributes patient care unit deliveries to patients and staff
Accepts deliveries and stocks in appropriate place
Maintains a clean, uncluttered nursing station and tube station
Places service requests for equipment and repair and follows up to ensure repair is complete
Maintains and tracks an adequate supply of forms, clerical equipment, and nursing supplies according to patient care unit standards
Accurately completes and submits supply requisitions
Performs basic computer/printer maintenance: add paper, toner, fix printer jams
Maintains list of staff assignments and phone numbers, and distributes as appropriate
Ensures unit signage is stocked
Demonstrates ability to use online systems as required
Attend appropriate training classes necessary to perform job
Other duties and responsibilities delegated by unit leadership
Qualification
Required
High School or GED
Excellent communication and customer service skills
Computer experience
Preferred
One year of college or business school
Unit secretary experience
Medical terminology
Benefits
A wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events
Comprehensive training and development opportunities
Mentorship programs
Educational support
Student loan repayment
Flexible work options
A Reimbursable Well-Being Fund
A Total Rewards package that support your physical, mental, emotional, and financial well-being
Volunteer opportunities we offer in local communities
Drive inclusive change through our workforce-led resource groups
Company
Northwestern Memorial Hospital
Northwestern Memorial Hospital is an academic medical center.
Founded in 1981Chicago, Illinois, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Nguyen
Co-Founder of Volunteer Services to Cardiology Department
Adewumni Sulaiman
ECMO Specialist
Recent News
2025-09-23
Chicago Tribune
2025-07-29
Company data provided by crunchbase